Miguel Ojeda
League City,TX
Summary
15 + years installation technician for Data, Voice, and TV. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Subcontractor Fiber Install Tech (Frontier)
Triage
League City, TX
01.2023 - Current
- Residential Installations for Fiber Direct into Residential homes
- Cutover Conversion of ONT in to COAX or Cat5/6 Wire
- Voice Installs with Backfeed if necessary
- Expert in utilizing MTPN, MTP, and SIMPL.
- Coordinate with Triage and/or Frontier In House tech to troubleshoot customer escalations, which resulted in customer satisfaction for repeat business and referrals
- Delivered high level of service to all customers and worked closely with homeowners to ascertain specifics of project.
- Tracked attendance and submitted work logs every day.
- Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.
- Observed all residential and commercial building codes and obtained permits when necessary.
- 99% + QA and Survey and NPS Scores
Subcontractor Fiber Internet Tech (Vexus Fiber)
H-Town Fiber
Amarillo, TX
01.2021 - 01.2023
- Residential Installations of Fiber Direct into Residential Homes. Fiber Fusion Splices at Home outside the NID and Inside ONT. Mounted Wall NIDS for Data and VOiP.
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Worked closely with general contractor on completion of punchlist tasks.
- Utilized well-developed carpentry skills to repair work on site to ensure customer satisfaction with the appearance.
- 99% + QA and Survey and NPS Scores
Protech Subcontractor COMCAST/XFINITY
Grayco
Houston, TX
01.2019 - 12.2020
- Commercial Level 5 tech installs for Data, Voice, TV, multiple voice lines with backfeed, Data IP Configurations, and multiple TV Configurations
- Repairs for COAX Voip, Data, and Wifi Configuration Under DOCSIS levels spectrum
- Residential level 5 technician under same as above
- Delivered high level of service to all customers and effectively resolved issues.
- 99% + QA and Survey and NPS Scores
Education
High School Diploma -
San Jacinto College District
Pasadena, TX05.2001
Skills
- Installations and repairs
- Heavy Lifting
- Customer interaction
- Scheduling and Planning
- Site Safety Management
- Issue Resolution
- Materials Procurement
- Process Analysis
Languages
Spanish
Native or Bilingual
Timeline
Subcontractor Fiber Install Tech (Frontier)
Triage
01.2023 - Current
Subcontractor Fiber Internet Tech (Vexus Fiber)
H-Town Fiber
01.2021 - 01.2023
Protech Subcontractor COMCAST/XFINITY
Grayco
01.2019 - 12.2020
High School Diploma -
San Jacinto College District