Miguel Ojeda
League City,TX
Summary
15 + years installation technician for Data, Voice, and TV. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Subcontractor Fiber Install Tech (Frontier)
Triage
01.2023 - Current
- Residential Installations for Fiber Direct into Residential homes
- Cutover Conversion of ONT in to COAX or Cat5/6 Wire
- Voice Installs with Backfeed if necessary
- Expert in utilizing MTPN, MTP, and SIMPL.
- Coordinate with Triage and/or Frontier In House tech to troubleshoot customer escalations, which resulted in customer satisfaction for repeat business and referrals
- Delivered high level of service to all customers and worked closely with homeowners to ascertain specifics of project.
- Tracked attendance and submitted work logs every day.
- Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.
- Observed all residential and commercial building codes and obtained permits when necessary.
- 99% + QA and Survey and NPS Scores
Subcontractor Fiber Internet Tech (Vexus Fiber)
H-Town Fiber
01.2021 - 01.2023
- Residential Installations of Fiber Direct into Residential Homes. Fiber Fusion Splices at Home outside the NID and Inside ONT. Mounted Wall NIDS for Data and VOiP.
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Worked closely with general contractor on completion of punchlist tasks.
- Utilized well-developed carpentry skills to repair work on site to ensure customer satisfaction with the appearance.
- 99% + QA and Survey and NPS Scores
Protech Subcontractor COMCAST/XFINITY
Grayco
01.2019 - 12.2020
- Commercial Level 5 tech installs for Data, Voice, TV, multiple voice lines with backfeed, Data IP Configurations, and multiple TV Configurations
- Repairs for COAX Voip, Data, and Wifi Configuration Under DOCSIS levels spectrum
- Residential level 5 technician under same as above
- Delivered high level of service to all customers and effectively resolved issues.
- 99% + QA and Survey and NPS Scores
Education
High School Diploma -
San Jacinto College District
Pasadena, TX05.2001
Skills
- Installations and repairs
- Heavy Lifting
- Customer interaction
- Scheduling and Planning
- Site Safety Management
- Issue Resolution
- Materials Procurement
- Process Analysis
Languages
Spanish
Native or Bilingual
Timeline
Subcontractor Fiber Install Tech (Frontier)
Triage
01.2023 - Current
Subcontractor Fiber Internet Tech (Vexus Fiber)
H-Town Fiber
01.2021 - 01.2023
Protech Subcontractor COMCAST/XFINITY
Grayco
01.2019 - 12.2020
High School Diploma -
San Jacinto College District