Miguel Olivencia
Providence,RI
Summary
Dynamic and dependable professional with a proven track record at Uber Eats, excelling in customer service and efficient route management. Recognized for maintaining a clean driving record and a positive attitude while delivering exceptional results. Strong teamwork and time management skills contribute to enhanced customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Uber Eats
Providence, RI
07.2025 - Current
- Delivered food orders promptly and accurately to enhance customer satisfaction.
- Maintained communication with customers through app updates to ensure delivery transparency.
- Navigated efficiently using GPS tools to optimize delivery routes and reduce wait times.
- Adhered to safety protocols while handling food deliveries in various weather conditions.
- Managed multiple deliveries simultaneously, demonstrating strong time management skills.
- Resolved customer inquiries and issues effectively, contributing to positive user experiences.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Construction Worker
Time Savers Construction Services
North Attleboro, MA
12.2022 - 06.2025
- Operated heavy machinery to complete excavation and site preparation tasks efficiently.
- Assisted in the installation of structural components, ensuring adherence to safety standards.
- Collaborated with team members to maintain clean and organized job sites, enhancing workflow efficiency.
- Interpreted blueprints and construction plans to execute tasks accurately on-site.
- Participated in safety training sessions, promoting a culture of safety awareness among crew members.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
Driver
1800 Got Junk
Plainville, MA
12.2021 - 12.2022
- Operated company vehicle to transport items safely and efficiently.
- Provided excellent customer service during pick-up and drop-off interactions.
- Maintained accurate logs of daily routes and inventory handled.
- Assisted team in loading and unloading items, ensuring safety protocols were followed.
- Collaborated with team members to improve workflow efficiency during busy periods.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Manager
Interstate Travel Plaza
Wrentham, MA
10.2019 - 12.2021
- Oversaw daily operations, ensuring efficient service and customer satisfaction.
- Managed team schedules, optimizing labor allocation for peak traffic periods.
- Developed training programs for staff, enhancing service quality and employee performance.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Coordinated maintenance efforts to uphold facility standards and safety regulations.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Sales Associate
Old Navy
Boston, MA
06.2016 - 10.2019
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand image and drive sales.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Collaborated with team members to execute promotional events, boosting store traffic.
- Provided feedback on inventory levels, contributing to stock replenishment efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Dorchester High School
Dorchester, MASkills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Attention to detail
Time management
Dependable and reliable
Punctual and reliable
Safe driving
Time management skills
Loading and unloading
Clean driving record
GPS and route planning
Route management
Safe driving record
GPS navigation
Timeline
Delivery Driver
Uber Eats
07.2025 - Current
Construction Worker
Time Savers Construction Services
12.2022 - 06.2025
Driver
1800 Got Junk
12.2021 - 12.2022
Manager
Interstate Travel Plaza
10.2019 - 12.2021
Sales Associate
Old Navy
06.2016 - 10.2019
High School Diploma -
Dorchester High School