MIGUEL O'MARY

• Support daily front office operations in an extended-stay TownePlace Suites environment
• Maintain Marriott brand standards, PMS accuracy, and guest satisfaction expectations

(Hotel sold and rebranded)

• Supported overall hotel operations across front office, housekeeping, breakfast, and maintenance
• Acted as primary operational support to the General Manager to ensure daily consistency and brand compliance

• Managed reservations, billing, and guest requests in an extended-stay environment
• Delivered consistent guest service and supported daily operational standards

• Managed front desk operations, ensuring smooth check-ins and check-outs for guests.
• Trained and supervised front desk staff on guest service best practices and hotel policies.
• Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.