Miguel Ornelas
Levelland,TX
Summary
Professional with extensive experience in customer service and financial transactions, prepared for this role. Proven capability in assessing item value, negotiating deals, and managing inventory. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in communication, conflict resolution, and maintaining high standards in all interactions.
Overview
5
5
years of professional experience
Work History
Pawnbroker
El Bufalo Pawn
Laredo, TX
06.2023 - 10.2024
- Received and processed payments for loan values and item purchased, recording transactions in muns pawn program system.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Made loans on different items after closely inspecting item values, collecting payments or tangible property as collateral.
Assistant Manager of Sales
Alsups
Morton, TX
02.2020 - 06.2023
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Supported staff with training, guidance and confident leadership.
- Provided input on pricing strategy based on analysis of market conditions while remaining competitive within industry standards.
- Collaborated with marketing department to create compelling promotional materials that attracted interest from potential customers.
Education
High School Diploma -
Morton Highschool
Morton, TX05-2020
Skills
- Cash Flow Management
- Effective communicator
- Teamwork orientation
- Appraisal Knowledge
- Documentation skills
- Loan Processing
- Negotiation
- Upselling techniques
- Customer Service
- Customer Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pawnbroker
El Bufalo Pawn
06.2023 - 10.2024
Assistant Manager of Sales
Alsups
02.2020 - 06.2023
High School Diploma -
Morton Highschool
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