Joel Espinoza
Laredo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Pawn Broker/Sales Associate
El Bufalo Pawn
Laredo, TX
11.2022 - Current
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
- Greeted customers warmly and offered assistance
- Assisted customers with product selection to ensure customer satisfaction
- Built relationships with potential customers by providing helpful advice on product selection
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Campaign Manager
Herrera Marketing Group
Laredo, TX
08.2023 - 02.2024
- Compiled data from multiple sources into concise reports outlining progress of projects or goals set forth by management team members.
- Monitored progress of campaigns and provided regular updates on performance metrics.
- Developed and implemented comprehensive campaign strategies to maximize the impact of campaigns.
- Ensured compliance with applicable laws and regulations when designing marketing material or running campaigns.
- Filled campaign positions and defined all individual roles.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Directed recruitment, selection and hiring processes.
- Assisted in employee recruitment, hiring and interview processes.
- Coordinated employee recruitment, performance evaluation and termination activities.
- Coordinated scheduling and managed timesheets.
- Oversaw employee payroll, benefits and scheduling.
Martial Arts Instructor
Martial Arts America
Laredo, Texas
08.2011 - 05.2020
- Educated students in unarmed defense via demonstration and hands-on training
- Fostered relationships with parents by keeping them informed about their child's progress through regular communication updates
- Developed and implemented lesson plans for martial arts classes to ensure students reach their goals in a safe, fun learning environment
- Provided individualized attention to struggling students with the aim of helping them reach their full potential in martial arts training.
Education
High School Diploma -
Lyndon B. Johnson High School
05.2020
Skills
- Adapt to Diverse Groups
- Dispute Mediation
- Verbal Communication
- Money Handling
- Sales Training
- Cash Register Operation
- Social Perceptiveness
- Customer Service
- Time Management
- Market Research
- Cash Handling Accuracy
- Guest Relations
- Stocking and Replenishing
- Money Transfer Systems
- Excellent People Skills
- Basic SQL knowledge
- Negotiation Tactics
- Verbal and Written Communication
- Listening Skills
- Bilingual
- Compliance
Timeline
Campaign Manager
Herrera Marketing Group
08.2023 - 02.2024
Pawn Broker/Sales Associate
El Bufalo Pawn
11.2022 - Current
Martial Arts Instructor
Martial Arts America
08.2011 - 05.2020
High School Diploma -
Lyndon B. Johnson High School
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