Miguel Ortiz
Miami
Summary
Customer-focused professional with strong communication skills, fast learning ability, and hands-on automotive awareness. Experienced in high-volume customer service environments, problem-solving under pressure, and delivering clear, professional explanations to costumers. Tech-savvy, organized, and motivated to grow within Tesla's service operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EMT-Basic
Miami Dade Ambulance
12.2023 - Current
- Enhanced patient outcomes by administering timely emergency medical care.
- Facilitated safe patient transport through effective team collaboration.
- Conducted thorough patient assessments to identify urgent medical needs.
- Ensured accurate documentation of patient conditions and treatments provided.
- Coordinated patient care efficiently under pressure, demonstrating strong communication skills.
Shift Manager
CVS Pharmacy
02.2022 - 11.2023
- Ensured compliance with safety regulations through effective daily operations management.
- Enhanced team performance by training members on customer service best practices.
- Maintained optimal inventory levels by coordinating with suppliers for stock availability.
- Optimized staff coverage during peak hours through effective scheduling protocols.
- Resolved customer issues swiftly to deliver exceptional service in high-volume settings.
Education
High School Diploma -
Miami Sunset Sr High
Miami, FLCertificate -
AMA
Miami, FLSkills
- Customer Service & Client relations
- Automotive Basics & Vehicle Knowledge
- High-Pressure Decision Making
- Problem Solving & Written communication
Certification
- EMT - Certified Emergency Medical Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
EMT-Basic
Miami Dade Ambulance
12.2023 - Current
Shift Manager
CVS Pharmacy
02.2022 - 11.2023
High School Diploma -
Miami Sunset Sr High
Certificate -
AMA