MIGUEL PASINOBLE
Las Vegas,NV
Summary
Proven track record of managing and maintaining personnel in different levels of leadership. Excelled in tact, negotiation and relationship building depending on social and hierarchal status. Resourceful professional highly skilled in new employee orientation and training. Team-driven Human Resources Administrator offering dynamic personality and extensive background in recruiting, interviewing and hiring valuable employees. Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Cross Roads of Southern Nevada
Las Vegas, NV
07.2024 - 10.2024
- Handled veterans' benefits and administrative affairs. Facilitated individual and group sessions to provide guidance and counseling.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Developed positive relationships with clients by providing a safe, supportive environment. Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Maintained accurate records of client progress through use of electronic medical record system. Monitored client activities in order to assess the effectiveness of treatment plans.
- Coordinated referrals for additional services as needed based on client needs. Maintained veterans' records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Program Support
Veterans Affairs
Las Vegas, NV
06.2022 - 03.2023
- Compiled and analyzed data utilizing spreadsheets or other database software. Processed referrals and medical documents in assistance to provided care for veteran when utilizing Triwest contracted community care providers. Assisted organizational efforts by filing, entering data and answering phones. Reviewed and approved vendor that are contracted with Triwest ensuring correct referral and consistent information is documented in concise manner.
- Coordinated support to facilitate general office operations. Notify clinics and other specialized community care providers that encompass the corporeal needs of veterans ailments and other illness assigning preferred community care providers that will provide quality service to veterans.
- Exercise excellent interpersonal communication on a daily basis when speaking to veteran and communicating with outside providers developing professional relationship maintaining VA standards of professionalism implied in the ICARE organizational values. Provide administrative assistance to staff, clients and providers ensuring proper documents are accurate when handling billing information.
- Coordinate and relay message to primary care or assigning providers when generating new consults for veterans. Daily inventory of clients and ensuring scheduling efforts and credentialing efforts are maintained with high level of excellence. Provide concise and accurate information to veterans and community care providers when inquiring for documents and standard operating procedure in compliance with the HIPPA laws.
- Mitigate behavioral escalation and administrative delay by responding to veterans needs promptly with concise and courteous efforts maintaining excellent public relations. Empowered veterans and families to negotiate with resource providers and make decisions on own behalf. Developed appropriate treatment plans focusing on each individual's needs by informing veterans the recommended community care providers based on ratings, preference and easily access location for quality care.
Peer Advisor For Veteran Education
UNLV Military and Veterans Service Center
Las Vegas, NV
01.2022 - 04.2022
- Worked closely with executive leadership on interpersonal relationship when building rapport with disabled veterans that required special accommodation when starting with higher education. Provided insightful communication strategies, active listening and reflective listening when dealing with disoriented or depressed veterans attending UNLV. Coordinated meeting and made effective suggestion on effective ways in getting veterans involved in school events, military and supported events by assessing their need and providing clear directives when involving with school programs and outside military and veterans affiliated events.
- Coordinated referrals to help students obtain campus services. Assisted students with accessing individual records and transcripts for diverse needs. Informed veterans of school benefits and Veterans affairs benefits; disability compensation, VRE, Montgomery GI Bill, Post 911 GI Bill, Spouse and Children GI Bill and other federal grants, school grants and scholarship grants that could alleviate veteran student's financial burden.
- Provided daily and weekly follow ups with veterans that required Peer Advising by getting in school assistance with tutoring, extracurricular activities, disability assistance with disability resource center and employment. Collaborated with peer mentoring program members to devise new methods to generate interest and participation. Attended meetings and trainings to optimize professional development.
- Promoted skill building to support activities of daily living. Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers. Expressed understanding and support to help individuals pursue paths to professional development. Participated in conflict resolution and problem-solving to support healthy coping skills. Created programs to promote independent functioning, embracing individuality activities include; sporting events, music events, volunteering events and outdoor hiking in strengthening morale in relation to military service.
- Coordinates employment readiness classes for Veterans ready to go to work but lacking important traits in employment. Supplemented Veterans with the rights resources by connecting them with school organizations and military and veterans external resources to meet their professional needs. Assisted Veterans approaching graduation to assess employment readiness and markets to organization specifically based on acquired degree and intrinsic skill sets with accommodation to Veterans that is ready for employment.
Lead Supervisor Behavioral Health Associate
Sana Behavioral Hospital
Las Vegas, NV
09.2020 - 03.2021
- Verified that elderly patients felt welcomed in compassionate care setting by employing well-honed listening and communication skills. Worked closely with nurses, physicians, coordinator and COO in effective treatment and handling of geriatric patients civilians and veterans to avoid preferential treatment of certain clients. Evaluated patients suffering from both chronic conditions like arthritis or acute conditions such as injuries related to falls. Implemented radios in the unit to mitigate falls during working hours for quick response in aiding the elderly with getting in and out of bed and while using wheel chairs.
- Handled vital sign monitoring, assisted in medication administration and patient behavior assessments. Handled safety restraints and chemical restraints when dealing with the elderly. Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures. Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Manage discharge and patient behavior charting and inventories. assisted nurse in documenting detailed concise notes based on the behavioral interactions with patients. Provided programming and data analysis during intake working with COO and nurse manager. Handled medical inventories and equipment maintenance to ensure mission effectiveness. Led prescribed individual or group therapy sessions as part of specific therapeutic procedures. Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Coordinated with COO, Nurse Managers and other leads to improve working environment for safety protocols by having separate list and duties outside of the main objective, such as hand sanitizers, extra gloves, fresh linen, replenishing stocks, syringe, bandage, urinal container, diapers and other items notifying of shortage of items during the COVID Crisis. Trained and instructed new employees on protocols to use when interacting with psychiatric patients. Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients and provided one on one interventions with elderly patients that required special care during critical situations.
Lead Behavioral Health Associate
Seven Hills Behavioral Health
Henderson, NV
09.2019 - 09.2020
- Provided excellent service to patients through personable communication. Documented patient interactions in compliance with HIPAA requirements. Assigned to Psychiatric Intensive Care Unit with high acuity identifying and addressing individual mental health challenges to support patients. Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills. Interviewed new patients to complete admission forms and assess mental health status. Coordinated with staff in managing acute patients that require specialized directives and chemical restraints. Negotiate with patients needs to diffuse the units disturbance.
- First responders to critical situations within the 134 bed occupancy of the hospital. Participated in treatment planning by helping to identify patients' problems, needs and strengths. Tracked client movement on and off unit by documenting times and destinations. Used thermometers or blood pressure gauges to take and record measures of patients' physical condition. Bathed, fed and dressed patients based on individual abilities.
- Participated in assessments and visits with patients in various types of settings. Worked closely with bilingual patients by creating behavioral plans in Spanish. Evaluated patients behavior directly and made suggestive recommendation to nurses and therapist to make safety course redirection when interacting with patients.
Youth Mentor Unit Manager
Never Give Up Youth Healing Center
Las Vegas, NV
05.2019 - 10.2019
- Manage Male and female units aging from 5 to 17. Mentored young youths that had suffered from parental abuse, neglect, homelessness, sexual trauma, violence and severe trauma to develop coping strategies to become respectable adults. Analyzed patients records to determine efficiency and effectiveness of care. Identified and oriented new staff members before deployment to assigned stations.
- Handled daily schedules for hygiene, breakfast, school activities, leisure, sports and creative class in developing learning process of establishing a routine. Acted as instructor during class hours dissecting complex information simplifying it to the basic fundamentals. Oversaw resident care to promote quality physical, mental and psychological treatment.
- Coordinated ongoing educational objectives to enhance staff competencies in safety, quality and core measures. Inform nurses of dissonant behavior and manage medication intake as advised by facility psychiatrist and therapist. Handled safety restraints and chemical restraints during critical situations. Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times. Explained policies, procedures and services to patients. Maintained detailed logs of patient behaviors and informed providers, nurse and coordinators to employ safety behavioral preventative measures.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges. Built work schedules and staff assignments, taking workload, space and equipment availability into consideration. Managed inventories, clothing supply, hygiene gear, school supplies and delegated responsibilities to other mentors in maintaining professional and mentor like demeanor when around clients.
- Authored the mentorship creed on how staff should act in accordance to the mission of the program. Directed, supervised and assisted in the evaluation of medical suggestions, clerical or maintenance personnel based on client's behaviors. Planned and implemented programs for health care or facilities supporting personnel administration and training.
Property Service Officer (Public Safety)
Molasky Group
Las Vegas, NV
09.2017 - 03.2019
- Served as key corporate and safety representative, liaising with various parties in support of operational excellence. Departments includes Social Security Administration, Secret Service, Ballard Spar, Brownstein Hyatt and Schreck, Souther Nevada Water District, Real estate mogul Richard Worthington and Mr. Irwin Molasky. Assisted with events, scheduling, credentialing efforts, facility maintenance and security access within the whole federal compound.
- Centralized surveillance and security of the entire compound. Main dispatchers of engineers, other law enforcement agencies, first responders, house keeping and outside related companies. In charge of parking, citation, billing and complete security access of the building. Coordinate safety and security protocols with affiliated departments.
- Provide information to employees of centralized rules and regulation of the compound, Monitored surveillance videos, edit incident reports and produce video of critical incidents to investigating authorities. Minimize threats and provides classes and instructional videos to other department in maintaining safety and professionalism.
- Responded to complex public safety situations and supported restoration of order and safety. Investigated crimes, accidents and other reported incidents to foster resolution. Administered first aid and artificial respiration to injured persons. Monitored and investigated suspicions persons and situations and unusual activities.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors. Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
Customer Service Credit Specialist
Omni Financial Military Lending
Las Vegas, NV
06.2017 - 08.2017
- Cultivated and maintained comprehensive industry knowledge to assess risk solutions and maximize returns. Followed banking requirements and government lending regulations. Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval. Prepared and submitted loan applications to underwriters.
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations. Contacted customers to notify of delinquent payments and resolve. Kept detailed reports of client and account data, consistently updating database with latest information.
- Answered incoming inquiries to discuss credit report information with subscribers. Handle inquiries of debt to income ratio and provided detailed information to veterans and military members of how much loan average would be approved before sending to underwriters for approval.
- Assessed risks and application details for clients to compare data against standard loan approval and denial structures, minimizing risk and maximizing business returns. Provided customer credit information to official representatives from banks and other financial institutions and maintained detailed financial information of veterans and military members for customer return.
Buyer Specialist (Sales Trend Analyst)
JP_JT LLC
Las Vegas, NV
08.2014 - 06.2015
- Maintained supplier relationships to improve lead time, cost and quality. Merchandising stores include; Walmart, Target, Marshalls, Ross, TJ Max, Trader Joes, Home Depot and Toys R US. Bought merchandise utilizing (FBA) Fulfillment by Amazon App and scanned Items and store merchandise in individual increment and or bulk analyzing ranking and selling profits based on Amazon's pricing system.
- Analyzed selling trends and graphs for items to be put on sale. Analyzed buying habits of customers and tailor ads and selling preference based on customer's needs. Coordinated with accounting team to determine marginalized profits to invest in new merchandise to sell. Managed two or three packagers to ship merchandise to designated customers.
- Manage inventories based on profitability and priced merchandise based on its popularity. Maintained detailed graphs of buying patterns and relevancy of merchandise. Instruct or direct the movement of products when delegating task to employees. Handled interviews, hire and fired employees based on performance and integrity.
- Closely worked with the owners of the company and suggested products that would sell at a higher price based on the season specifically black friday and holiday season. Utilized Ebay selling tool when unsold merchandise did not sell at a profitable rate. Photographed merchadise and created images and advertisement of other products in the inventory, researched (UPC) universal product code when correcting pricing error.
Corporal (Ordinance NCO)
United States Marine Corps (Active and Reserves)
United States, NV
11.2007 - 11.2013
- Coordinated preventative maintenance classes and authored preventative maintenance manual for military personnel in compliance with OSHA regulation. Organized structured schedules to military personnel to follow including proper quality control when performing vehicle diagnostics, parts replacements and engine repair.
- Managed more than 20-30 marines including mentorship, occupation proficiency, hands on training and evaluation for organizational mechanical expertise. Handled pros and con with each individual marines tailoring mentorship in accordance to the US Marine Corps leadership manual.
- Strategically allocate responsibilities and workload to military personnel based on their technical skills, learning and personal aptitude. Monitored independently and made course correction on task for mission readiness in preparation for simulated convoy operation and actual combat deployment mission during Operation Iraqi Freedom.
- Researched efficient ways to mitigate accidents and combat hazards by implementing detailed oriented system of vehicle diagnosis when performing preventative maintenance of military vehicles garrison in state, combat theater before and after mission. Other responsibilities during convoy operation includes machine gunning and vehicle commander utilizing blue force tracker system.
- Assisted Staff Noncommissioned Officer and Commissioned Officer with technical knowledge on troubleshooting vehicles when downed and implemented faster ways to couple, uncouple and towing vehicles. Actively performed and coordinated few marines to assist during vehicle breakdowns and IED encounters throughout Operation Iraqi Freedom deployment.
- Audited, maintained and repaired equipment to achieve operational efficiency including properly and thoroughly analyzing the source of vehicle discrepancies. Audited proper documentation of vehicle parts, weapon parts and logistic inventory with high accuracy and minimal administrative errors.
Firefighter
Bureau of Land Management (DOI)
Las Vegas, NV
07.2012 - 07.2013
- Acted as an incident commander and shadowed Superintendent during Active fires and simulated training. Allocated resources, fire hoses, fire fighters in designated spot fires, active fires, aircraft retardant deployments. Excelled in land navigation and radio communication providing support assistance to Superintendent, Foreman and Engine Captain when needed. Continuously volunteered for extra tasks to reach mission objective.
- Assisted in the recruitment of US Military Veterans during the establishment of Nevada's Veterans only Firefighter under former Secretary of Interior Ken Salazar. Traveled throughout the west coast, 29 Palms, Camp Pendleton and Nellis Airforce recruiting veterans to join Bureau of Land Management Vegas Valley Handcrew.
- Assisted in coordinating and training newly recruited firefighters with informed job responsibilities; tool, resources, equipment and vehicle management. Participated in diverse physical fitness program, facility maintenance and volunteered public relations with citizens providing knowledge on how to prevent forest fires and maintaining a healthy environment.
- Traveled across midwest, west coast, northwest pacific and military bases for active fire missions and detailed projects. Performed duties including interpersonal professional relationship with other members of the fire departments; city, county, forestry, helitack and smoke jumpers. Assisted in building natural trails, fences, environment for endangered animals and control burn in dense areas to prevent forest fires.
Education
Bachelor of Science - Psychology
University of Nevada Las Vegas
06-2026
High School Diploma -
Durango High School
06.2007
Associate of Applied Science - Business Administration And Management
College of Southern Nevada
Skills
- Integrity
- Interpersonal Communication Skill
- Industriousness
- Conscientiousness
- Strategic Planning and Coordinating
- Professional Development Liaising
- Data Analysis and Statistics
- Behavior Management
- Professional Development
- Training and Development
- Detail and abstract Orientation
- Multi-Lingual
- Writing and editing
- Critical Thinking
- Business Relations
- Public Relations
- Human Resources
- Organizational administrative auditing
- Executive presentation development
- Coachable
Accomplishments
- Realized marginally profitable sales in ongoing effort to boost revenue while reducing costs.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Improved delivery of profitable products by FBA, realizing overall increase in customer satisfaction and cost efficiency.
- Led team to achieve organization morale, earning recognition from upper management and financial reward.
- Negotiated with vendors, saving company investments bi-annually.
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with diverse new clients and typically engage on professional relationship through ethical business practice, integrity and trust.
Certification
- CASAT Peer Support Specialist
- IC3 Computer literacy Certification
- Firefighter Incident Commander type 5
- Fire Science
- Fire science
- Force Protection
- FEMA
- AMR First Responder Course
- Crisis Prevention Institute
- Combat Life Saver United States Marine Corps
Timeline
Peer Support Specialist
Cross Roads of Southern Nevada
07.2024 - 10.2024
Program Support
Veterans Affairs
06.2022 - 03.2023
Peer Advisor For Veteran Education
UNLV Military and Veterans Service Center
01.2022 - 04.2022
Lead Supervisor Behavioral Health Associate
Sana Behavioral Hospital
09.2020 - 03.2021
Lead Behavioral Health Associate
Seven Hills Behavioral Health
09.2019 - 09.2020
Youth Mentor Unit Manager
Never Give Up Youth Healing Center
05.2019 - 10.2019
Property Service Officer (Public Safety)
Molasky Group
09.2017 - 03.2019
Customer Service Credit Specialist
Omni Financial Military Lending
06.2017 - 08.2017
Buyer Specialist (Sales Trend Analyst)
JP_JT LLC
08.2014 - 06.2015
Firefighter
Bureau of Land Management (DOI)
07.2012 - 07.2013
Corporal (Ordinance NCO)
United States Marine Corps (Active and Reserves)
11.2007 - 11.2013
Bachelor of Science - Psychology
University of Nevada Las Vegas
High School Diploma -
Durango High School
Associate of Applied Science - Business Administration And Management
College of Southern Nevada
- CASAT Peer Support Specialist
- IC3 Computer literacy Certification
- Firefighter Incident Commander type 5
- Fire Science
- Fire science
- Force Protection
- FEMA
- AMR First Responder Course
- Crisis Prevention Institute
- Combat Life Saver United States Marine Corps
Similar Profiles
Alexandra FieldsAlexandra Fields
Front Desk Customer Service Representative at University of Nevada, Las Vegas & College of Southern NevadaFront Desk Customer Service Representative at University of Nevada, Las Vegas & College of Southern Nevada
Rebecca WormanRebecca Worman
Leasing Specialist at Cross Roads GroupLeasing Specialist at Cross Roads Group
Alison Marie CollierAlison Marie Collier
Duty Manager at 5 Cross Roads Sports BarDuty Manager at 5 Cross Roads Sports Bar