Alexandra Fields
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Food, Beverage, and Retail sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and growing businesses.
Collaborative leader and team-player with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Front Desk Customer Service Representative
University of Nevada, Las Vegas & College of Southern Nevada
07.2021 - Current
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Food Service Supervisor
Texas Roadhouse
11.2017 - 07.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Science - Human Services
University of Nevada - Las Vegas
Las Vegas, NV05.2022
Associate of Arts -
College of Southern Nevada
Las Vegas, NV12.2020
Skills
- Administrative Support
- Customer experience management
- Interpersonal Communication
- Leadership and supervision
- Sanitary food handling procedures
- Resource Management
Timeline
Front Desk Customer Service Representative
University of Nevada, Las Vegas & College of Southern Nevada
07.2021 - Current
Food Service Supervisor
Texas Roadhouse
11.2017 - 07.2021
Bachelor of Science - Human Services
University of Nevada - Las Vegas
Associate of Arts -
College of Southern Nevada
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