Miguel Ramos

• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
• Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Provided recommendations on drinks based on costumer preferences.

Delivered exceptional customer service, creating a welcoming atmosphere.

Prepared classic and signature cocktails with precision.

Maintained cleanliness and organization of the bar area.

Adapted quickly to changing demands and high-pressure situations.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.