Miguel Resendiz
San Antonio,TX
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
San Antonio, TX
05.2024 - Current
- Supervised daily operations to ensure smooth workflow and exceptional customer service.
- Trained and mentored staff on food safety standards and operational procedures.
- Implemented efficient scheduling to optimize team performance during peak hours.
- Developed training materials to enhance employee onboarding and retention rates.
- Resolved customer complaints promptly, maintaining high satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Personal Shopper
Walmart
San Angelo, TX
02.2023 - 02.2024
- Curated personalized shopping experiences based on customer preferences and feedback.
- Assisted customers in locating products, enhancing overall shopping satisfaction.
- Maintained up-to-date knowledge of inventory and promotional events to assist shoppers effectively.
- Coordinated with team members to ensure timely restocking of popular items.
- Trained new staff members on best practices for customer engagement and product knowledge.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
Associate of Science - Computer Science
Northeast Lakeview College
Universal City, TX12.2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Verbal and written communication
- Relationship building
- Documentation and reporting
- Goal setting
Certification
ServSafe Food Handler
Languages
Spanish
Native or Bilingual
Timeline
Manager
McDonald's
05.2024 - Current
Personal Shopper
Walmart
02.2023 - 02.2024
Associate of Science - Computer Science
Northeast Lakeview College