Miguel Rivera
Espanola,NM
Summary
Adept Dispatcher with a proven track record as a Supervisor at Jemez Mountain Electric Cooperative for the past 6 years, enhancing team performance and customer satisfaction through training and efficient electrical grid repair coordination. Skilled in Milsoft Software and Emergency Dispatching, Over the years I significantly improved dispatcher proficiency and service delivery by implementing new protocols, demonstrating exceptional leadership and technical acumen.
Overview
12
12
years of professional experience
Work History
Dispatch Supervisor
JMEC
Espanola, NM
02.2018 - Current
- Electrical Grid repair coordination 24-7
- Customer relationship management
- Knowledgeable in Sensus Metering, SCADA, Milsoft, Calls Manager, GIS
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional development within the company
- Monitored and tracked dispatch communication systems
- Developed comprehensive training programs to ensure dispatcher proficiency in handling complex situations
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands
Tow Truck Operator/Dispatch Coordinator
Cjs Towing
Santa Fe, NM
01.2015 - Current
- Operated light-duty wreckers to transport motor vehicles including cars, vans, trucks and buses.
- Ensured all necessary paperwork was filled out accurately prior to transportation of vehicle.
- Utilized appropriate communication techniques when interacting with customers during emergency situations.
- Maintained records of service calls and completed work orders.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Coordinated with Police agency on vehicle recovery operations, and technical accident recovery's while following DOT guidelines.
- Responded promptly to emergency calls from customers or employees in distress.
- Ensured compliance with local laws while driving vehicles or operating equipment.
Tow Truck Operator
BnG Towing
Santa Fe, NM
05.2015 - 01.2018
- Loaded vehicles onto flatbeds or dollies in accordance with safety procedures.
- Provided roadside assistance such as jump starts, tire changes, fuel delivery and lockout services.
- Coordinated closely with dispatch personnel in order to ensure efficient routing of service calls.
- Transported damaged or disabled vehicles from accident sites to repair shops or other destinations.
- Provided reliable customer service while ensuring that all jobs were completed safely and efficiently.
Slot Technician
Ohkay Casino Resort Hotel
Santa Fe, NM
02.2013 - 01.2015
- Maintained records of all work performed on slot machines according to departmental standards.
- Provided training for new employees on the proper use of electronic gaming devices.
- Performed preventive maintenance on slot machines, including cleaning and lubricating parts.
- Replaced defective components such as printers, power supplies, touch screens, monitors and other related hardware.
- Identified malfunctions in slot machines and provided necessary repairs.
- Implemented security protocols when handling sensitive data from customer profiles stored on casino servers.
- Rebuilt, overhauled, adjusted, and calibrated slot machines and gaming equipment.
Education
Highschool Diploma -
ESPANOLA MILITARY ACADEMY
ESPANOLA, N.M.05.2009
Skills
- Dispatch procedures
- Communication Skills
- Problem Solving
- Crisis Response
- Supervisory Experience
- Emergency Management
- Team Leadership
- Dispatch Technology
- GPS Navigation
References
- Manuel Perez, 505-927-5770, Prior Supervisor at JMEC
- Dennis Astley, 501-909-3999, Prior Supervisor at JMEC
- Jeff Martinez, 505-927-6086, Co worker for past 6 years
Languages
Spanish, Fluent
Activities
Employee of the month, 10/01/23
Accomplishments
- AAA Roadside assistance cirtification
Timeline
Dispatch Supervisor
JMEC
02.2018 - Current
Tow Truck Operator
BnG Towing
05.2015 - 01.2018
Tow Truck Operator/Dispatch Coordinator
Cjs Towing
01.2015 - Current
Slot Technician
Ohkay Casino Resort Hotel
02.2013 - 01.2015
Highschool Diploma -
ESPANOLA MILITARY ACADEMY