Miguel Rivera-Bautista
West Valley City,UT
Summary
Dynamic and results-oriented professional seeking a challenging position that leverages skilled customer relations, leadership, and strategic planning. Eager to contribute to a team-focused environment and drive growth while achieving personal and professional development.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
T-Mobile
08.2023 - Current
- Integral in delivering exceptional customer service in a high-traffic retail environment, creating a welcoming atmosphere for diverse customer needs.
- Consistently exceeding performance goals and sales metrics
- Educate customers about T-Mobile products and services, enhancing their overall shopping experience.
Customer Relations Manager
Discover
07.2019 - 08.2023
- Supervised team productivity and provided mentoring for new hires, improving overall team performance.
- Handled complex customer inquiries and processed legal documentation, including UTMA, Trust Documents, Power of Attorney, and 1099-INT Tax Forms.
- Ensured swift and accurate resolution of customer banking needs, enhancing satisfaction and loyalty.
Receptionist
Sutter Health Services
11.2017 - 07.2019
- Facilitated patient care by managing communication between patients and the medical team.
- Assisted with registration, appointment scheduling, referrals, and insurance verification, ensuring efficient front-office operations.
Education
High school Diploma -
Hunter High School
West Valley City, UT(B.S. Business Administration) -
Salt Lake Community College
Taylorsville, UTSkills
- Bilingual (Spanish/English)
- Strong Leadership Abilities
- Excellent Customer Relations
- Technical Proficiency
- Adaptability and Flexibility
- Advanced Interpersonal Skills
- Effective Conflict Resolution
- Strategic Planning and Forward Thinking
- Team Collaboration and Coordination
- Sales
References
- Jimena Moreno, Team Lead at Discover, (801)864-7010
- Maria Garcia, Customer service agent at Sutter Health Services, (801)654-3024
- Luisa Hernandez, Assistant Manager at T-Mobile, (507)923-1035
Timeline
Retail Sales Associate
T-Mobile
08.2023 - Current
Customer Relations Manager
Discover
07.2019 - 08.2023
Receptionist
Sutter Health Services
11.2017 - 07.2019
High school Diploma -
Hunter High School
(B.S. Business Administration) -
Salt Lake Community College
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