Miguel Rodriguez
Oklahoma City,OK
Summary
Self-Motivated Senior Operations Specialist with knack for resolving complex problems and improving productivity of organizations. Experienced in managing company work, including assessments and assignments. Adaptable, versatile and consistently surpasses productivity and accuracy goals.
Overview
12
12
years of professional experience
Work History
Senior Operations Specialist
Wemlo
05.2021 - Current
- Implemented new processes for tracking, reporting and analyzing performance metrics.
- Maintained monthly audits to inform the operations management team and VP about the current status of active loans in the pipeline.
- Ensured compliance with local laws and regulations regarding operational activities.
Administrative Remedies Specialist
ISN Corp
09.2017 - 08.2020
- Processed claims for defaulted FHA insured properties from various entities and stakeholders.
- Coordinated with other departments to ensure efficient workflow processes.
ESL Teacher
iTutorGroup
11.2016 - 04.2019
- Utilized the iTutor Group platform to provide ESL education to a wide range of individuals, including children aged four and above, adults, university students, and professionals from diverse backgrounds.
ESL Teacher
Gloria English School
07.2016 - 07.2017
- Delivered ESL instruction to kids from Taiwan, aged 4-18.
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
- Created an encouraging learning environment by utilizing positive reinforcement strategies.
- Collaborated with other teachers in order to develop new ideas for classroom lessons and activities.
- Participated in teacher training workshops to stay current on best practices in ESL education.
Bilingual Customer Service Representative
Sutherland/ HUD
08.2014 - 06.2016
- Handled calls from individuals at risk of foreclosure
- Guided clients in the exploration of HUD programs to meet their needs.
Bilingual Customer Service Representative II
Midland Mortgage Corporation
01.2012 - 01.2014
- Answered inbound calls from mortgagees and helped them with loan servicing like making payments and providing information on escrow, etc
- Assisted individuals in bankruptcy to comprehend program guidelines and obligations
- Offered assistance to customers seeking information on loss mitigation options and different government programs.
Education
Master of Arts - MA, International/Global Studies -
University of Oklahoma
05.2023
Bachelor of Arts - BA, Human Relations -
University of Oklahoma
01.2013
Skills
- Project Management
- Customer Service
- Operational Excellence
- Research Analyst
- Process Change & Implementation
- New System Implementation
Languages
Spanish
Native/ Bilingual
Chinese (Mandarin)
Elementary
Portuguese
Elementary
References
References available upon request.
Timeline
Senior Operations Specialist
Wemlo
05.2021 - Current
Administrative Remedies Specialist
ISN Corp
09.2017 - 08.2020
ESL Teacher
iTutorGroup
11.2016 - 04.2019
ESL Teacher
Gloria English School
07.2016 - 07.2017
Bilingual Customer Service Representative
Sutherland/ HUD
08.2014 - 06.2016
Bilingual Customer Service Representative II
Midland Mortgage Corporation
01.2012 - 01.2014
Master of Arts - MA, International/Global Studies -
University of Oklahoma
Bachelor of Arts - BA, Human Relations -
University of Oklahoma