Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Miguel Rodriguez

Homestead,Florida

Summary

Dependable employee with excellent organization and communication skills demonstrated through history of managing client daily activities, appointments and communicating with their families. Well-versed in overall support when dealing with clients in vulnerable positions. Trusted to oversee patients in challenging medical states. Developed strong communication and problem-solving skills, consistently delivering high-quality assistance and resolving customer inquiries efficiently. My diverse experience in both healthcare and customer service sectors underscores my commitment to excellence, adaptability, and unwavering dedication to meeting the needs of clients and customers alike.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Caregiver, Companion, Special Needs

One of a Kind support
Miami, Florida
04.2019 - Current
  • Provided direct care and support to individuals with special needs in a residential setting.
  • Worked alongside interdisciplinary colleagues to create tailored care strategies for clients.
  • Assessed and communicated variations in clients' physical and emotional well-being with supervisor and relevant staff.
  • Fulfilled duties as a reliable chauffeur for clients' needs such as commuting to healthcare appointments, completing errands, and attending social events.
  • Managed medication reminders for clients based on prescribed schedules.
  • Delivered ongoing support and information to client families, addressing concerns and offering help whenever necessary.

CNA/Activities CNA

Hunter’s Creek Nursing and Rehabilitation
Orlando, Florida
08.2017 - 04.2019
  • Provided support in daily living activities like bathing, grooming and dressing while establishing strong lines of communication with patients and their families to enhance the overall quality of care.
  • Ensured accurate documentation of patient care services through meticulous charting in designated areas.
  • In the Activities office, I was responsible for ensuring that patients' lives were enriched through planned events and managed different sources of entertainment.
  • Took charge as head of a volunteer project in the activities office where I interviewed and supervised individuals of varying backgrounds including men, women, and high school students for their volunteer hours. Successfully delegated tasks and provided guidance to help them enhance their skills as many volunteers were working towards obtaining CNA licenses.

Customer Service Representative

IVox Solutions
Port St. Lucie, Florida
12.2016 - 06.2017
  • Assisted customers with inquiries by delivering precise information on various topics including internet, home security, and more.
  • Assisted customers by offering guidance with product choices, handling orders and invoices, facilitating the return or exchange process when necessary, and providing technical support as needed.

Vendor

Miami youth Fair Expo
Miami, Florida
03.2016 - 04.2016
  • Successfully marketed and sold various products at the fair.
  • Achieved customer satisfaction through regular engagement, effective communication, and prompt resolution of concerns

Volunteer/Clinicals

Heartland Health care Center, Kendall
Miami, Florida
08.2015 - 03.2016
  • Provided support to patients with daily living activities like bathing, dressing, grooming, and eating.
  • Assisted in providing emotional support to individuals in need, including patients and family members.
  • Observed changes in condition or behavior of patients and reported to nursing staff.
  • Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
  • Accompanied experienced CNA's and nurses to deepen comprehension of the position and achieve licensure.

Education

High School Diploma -

Felix Varela Senior High School
Miami, FL
06.2016

Some College (No Degree) - Nursing Science

Valencia College
Orlando, FL

Some College (No Degree) - Nursing

Indian River State College

Skills

  • Fluent in English, Spanish, and American Sign Language
  • Computer literate
  • Effective communication skills
  • Adaptability and Flexibility
  • Negotiation
  • Professionalism
  • Able to listen, write, and speak efficiently and effectively
  • Knowledgeable in Microsoft Word and Excel
  • Extremely goal-driven and dedicated
  • Attention to detail
  • Excellent organizational skills
  • Progress Documentation
  • Compassionate client care
  • Documentation
  • Patient Assessments
  • Emotional Support
  • Records Management
  • Disability Support
  • Medication and Appointment Reminders
  • Complex Problem-Solving
  • COVID-19 Safety Policies
  • Relationship Building
  • Time Management
  • Case management experience
  • Multitasking and Organization
  • Flexible Schedule
  • Dependable and Responsible
  • Training and mentoring
  • Client Relationship Building
  • Event Coordination
  • Data Entry

Certification

  • Certified in Basic Life Support (BLS)
  • Certified EKG Technician
  • Certified Medical Administrative assistant (CMAA)
  • Certified Nursing Assistant (CNA Currently pending renewal)

References

  • Barbara Paulsen, Registered Nurse and Teacher, (305) 322-2708, Felix Varela Senior High
  • Cassandra Perez, Manager of Vendor, (201) 397-6765, Miami Youth Fair
  • Marcus Mason, Floor Manager, (407) 988-5343, IVox Solutions
  • Tiffany Sullivan, Activities Director, (321) 231-8005, Hunter’s Creek Nursing and Rehab
  • Maddie Schuttauf, Assistant Activities Director, (407) 729-3805, Hunter’s Creek Nursing and Rehab

Timeline

Caregiver, Companion, Special Needs

One of a Kind support
04.2019 - Current

CNA/Activities CNA

Hunter’s Creek Nursing and Rehabilitation
08.2017 - 04.2019

Customer Service Representative

IVox Solutions
12.2016 - 06.2017

Vendor

Miami youth Fair Expo
03.2016 - 04.2016

Volunteer/Clinicals

Heartland Health care Center, Kendall
08.2015 - 03.2016

High School Diploma -

Felix Varela Senior High School

Some College (No Degree) - Nursing Science

Valencia College

Some College (No Degree) - Nursing

Indian River State College

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Miguel Rodriguez