Miguel Rodriguez-Rolas

• Greet and welcome guests
• Guide our guests through our extensive menu with confidence and expertise.
• Upsell food and drinks.
• Accurately input order into a POS system.
• Extensive experience using the MATRA system that is deployed throughout the parks.
• Establish personal responsibility and teamwork by completing personal FOH and BOH duties to specification.
• Highly trained on restaurant allergy procedures between the kitchen and guests.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Confidently approach guests and engage them in exceptional conversation while sharing interesting details about the parks and offering advice where ever possible.
• Offer a level of restaurant role theming to guests who are fans of the movie.

I was employed through Event Aces to assist DLS in bartending at EDC's Orlando location. I was then hired by DLS as a standby on upcoming events.

• Greet and welcome guests
• Guide our guests through our extensive menu with confidence and expertise.
• Upsell food and drinks.
• Accurately input order into a POS system.
• Establish personal responsibility and teamwork by completing personal BOH and bar duties to specification.
• Check I.D.'s , pour beer, and mix liquor in order to create specialty cocktails
• Confidently approach bar guests and engage them in exceptional conversation.
• Have lead the bar team on numerous private company buyouts in order to streamline effective service for VIP guests.
• Planet Hollywood within Disney is a very high volume restaurant in which I am responsible for creating complicated drinks from scratch within often short periods of time. This specific location normally exceeds $100,000 in sales per day.
• Was promoted to a bar trainer in 2021

• Greet and welcome guests
• Guide our guests through our extensive menu with confidence and expertise.
• Upsell food and drinks.
• Accurately input order into a POS system.
• Establish personal responsibility and teamwork by completing personal BOH and bar duties to specification.
• Check I.D.'s , pour beer, and mix liquor in order to create specialty cocktails
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Confidently approach bar guests and engage them in exceptional conversation
• I was promoted to bar within 6 months of serving at this location
• I was then promoted to a corporate trainer within a year and a half