Miguel Rosas Valencia
Dallas
Summary
Results-driven Amazon Fulfillment Associate with over 4 years of experience exceeding productivity, quality, and safety goals in a fast-paced fulfillment environment. Proven leadership experience coaching and directing teams of up to 25 associates, conducting safety audits, improving workflow efficiency, and reducing shipping errors. Recognized for strong problem-solving, ownership, and ability to deliver results while supporting operational excellence. Seeking to contribute leadership and operational expertise as a Process Assistant.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Fulfillment Associate
Amazon
Irving
10.2021 - Current
- Consistently ranked among the Top 1% of associates for productivity and quality.
- Led outbound team as PG, fostering teamwork and achieving operational excellence.
- As Learning Ambassador trained and onboarded new associates on Amazon policies, safety procedures, and standard operating processes.
- Led and coordinated daily work assignments for a team of 25 associates, ensuring productivity and operational goals were met.
- Collaborated with Area Managers and Process Assistants to resolve workflow bottlenecks and maintain CPT goals.
- Demonstrated urgency by resolving operational issues quickly to maintain productivity and meet CPT deadlines.
- Delivered over 100 quality coaching sessions, helping associates improve productivity and meet performance expectations.
- Reduced shipping errors by ensuring accurate labeling, scanning, and palletizing of outbound shipments.
- Processed over 2,100 pounds of regulated waste and donations while reducing department backlog by 25% within 90 days.
- Participated on the Amazon Safety Committee and Environmental Mentorship Program.
Server
Dave & Buster's
Dallas
03.2016 - 04.2020
- Provided exceptional customer service in fast-paced, high-volume environment, ensuring guest satisfaction.
- Trained new team members on service standards and workplace expectations, enhancing team readiness.
- Addressed customer concerns professionally, fostering a positive guest experience.
Server Assistant
Eddie V's Prime Seafood
Dallas
07.2012 - 04.2016
- Facilitated front-of-house operations in high-volume fine dining environment, enhancing guest experience.
- Assisted with banquet events for up to 250 guests, ensuring seamless service and guest satisfaction.
- Organized dining room and managed inventory to maintain service readiness and efficiency.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TXSkills
- Workflow Coordination
- Safety Compliance
- Quality Assurance
- Process Improvement
- Operational Excellence
- Productivity & Performance Metrics
- Time Management
- Problem Solving
- Cross-Functional Communication
- Labor Tracking
- Leadership & Team Development
- Associate Coaching & Training
- Microsoft Office
Certification
- DOT Hazardous Waste Shipper Training
- RCRA Authorized Training
- Basic Spill Response
Professional Highlights
- Consistently ranked among the Top 1% of associates for productivity and quality
- Led daily operations for a team of 25 associates
- Delivered 100+ quality coaching sessions to improve associate performance
- Reduced regulated waste backlog by 25% within 90 days
- Active member of the Amazon Safety Committee
- Participant in the Environmental Mentorship Program
Timeline
Fulfillment Associate
Amazon
10.2021 - Current
Server
Dave & Buster's
03.2016 - 04.2020
Server Assistant
Eddie V's Prime Seafood
07.2012 - 04.2016
High School Diploma -
Thomas Jefferson High School