Miguel Royal
Tampa
Summary
A culinary professional with proven track record in managing kitchen staff and maintaining high food quality standards. Known for fostering teamwork and driving results in fast-paced environments. Reliable and adaptable, with skills in menu planning and inventory control.
Professional retail leader with strong background in driving sales, enhancing customer experiences, and optimizing store operations. Adept at fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in inventory management, staff training, and strategic planning. Reliable and highly focused on achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Line Cook Supervisor
First Watch
Winter Garden, FL
10.2024 - Current
- Preparing Ingredients by chopping mixing, and creating sauces according to recipes
- Cooking menu items using various techniques like grilling, frying, and sauteing.
- Maintaining consistent quality and presentation of dishes.
- Time management and workflow.
- Prioritizing tasks and ensuring food gets out on time
- Communication effectively with other line cooks to keep the kitchen running smoothly
- Cleanliness and sanitation
- Mentored team members to foster professional growth and ensure performance standards.
- Streamlined operational workflows to enhance efficiency and reduce delays.
- Implemented process improvements that resulted in increased productivity across departments.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained efficient scheduling processes to optimize resource allocation.
BOH Line Cook
Buffalo Wild Wings
Kissimmee, FL
04.2024 - 10.2025
- Prepared and cooked menu items following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen stations to ensure compliance with safety regulations.
- Assisted in inventory management by tracking ingredient levels and notifying supervisors of shortages.
- Collaborated with team members to deliver high-quality food service during peak hours efficiently.
- Adapted quickly to changing menu items and special requests, ensuring customer satisfaction consistently.
- Supported training of new kitchen staff on equipment use and operational procedures effectively.
- Implemented time-saving practices that improved overall workflow and reduced meal preparation times.
Sales Representative
Metro PCS
Casselberry, Florida
05.2022 - 04.2024
- Set and achieved company defined sales goals
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about product and services
- Increased customer engagement through effective communication and product demonstrations.
- Developed strong relationships with clients, enhancing customer loyalty and retention.
- Executed sales strategies to meet and exceed individual sales goals consistently.
- Trained new hires on product knowledge and sales techniques, fostering a knowledgeable team environment.
Customer Service/ Call Center
Energy Solutions
Longwood, Florida
02.2021 - 05.2022
- Assisted in creating 200+ leads that brought in new customers to solar energy
- Educate customers about solar energy, cost, saving and financing options.
- Close sales and guide customers through the installation process
- Utilized product knowledge and customer protocols to resolve issues efficiently and reduce wait times.
- Answered 60+ calls per shift, exceeding target rate by 15%
- Collaborated with management and fellow reps to make customer protocols more efficient
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Haddon Heights High School
Pennsauken, NJ06-2013
Skills
- Self-motivated, enthusiastic, punctual, and resourceful
- Excellent communication, and customer service
- Ability to work efficiently unsupervised
- Food preparation
- Cleaning procedures
- Knife skills
- Cooking techniques
- Kitchen management
- Food plating
- Staff scheduling
- Line station oversight
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales presentations
- Sales strategy development
- Customer relations
- Customer service
- Sales closing
- Complex Problem-solving
- Product and service sales
Accomplishments
- Supervised team of 10 staff members.
Timeline
Line Cook Supervisor
First Watch
10.2024 - Current
BOH Line Cook
Buffalo Wild Wings
04.2024 - 10.2025
Sales Representative
Metro PCS
05.2022 - 04.2024
Customer Service/ Call Center
Energy Solutions
02.2021 - 05.2022
High School Diploma -
Haddon Heights High School