Miguel Salas Gomez
Choice Pet
Naugatuck,CT
2
Languages
2027
years of professional experience
Results-driven Manager with 7 years of retail and customer care experience. Drives sales growth through data-driven merchandising and targeted training, while optimizing store performance with effective inventory management and upselling techniques. Focused on developing high-performing teams and implementing processes that enhance efficiency and customer engagement.
Work History
Manager
1 Year 8 Months- Led daily store operations and staff scheduling to maintain consistent service and inventory accuracy.
- Implemented customer service standards, enhancing repeat business through improved customer satisfaction.
- Trained and coached team members on sales techniques and pet care knowledge to improve performance.
- Managed supplier relationships and procurement to ensure product availability and reduce stockouts.
- Analyzed sales and expense reports to identify issues and drive measurable improvements in profitability.
- Reviewed POS transaction patterns and adjusted product placement, increasing sales momentum for underperforming SKUs.
- Coached team through challenging shifts with practical problem-solving and role flexibility, sustaining morale and consistent service levels under pressure.
- Established daily inventory spot-check routines and discrepancy logs, improving stock accuracy and order fulfillment reliability.
Team Lead
3 Years 6 Months- Fostered a culture of teamwork and open communication as Team Lead at IKEA. Mentored staff, enhancing productivity and employee engagement.
- Spearheaded store layout optimization, driving sales growth and elevating customer satisfaction. Implemented data-driven strategies for measurable improvements.
- Led team in optimizing store layout, boosting sales and enhancing customer satisfaction.
- Fostered teamwork and open communication as Team Lead at IKEA. Mentored staff to enhance productivity and engagement.
- Mentored team members, fostering skills development and promoting a collaborative environment.
- Cultivated high-performance team through targeted mentoring and skill development initiatives, enhancing engagement.
- Coordinated cross-department projects, achieving seamless operations and improved efficiency.
- Managed daily staffing and task allocation to maintain operational continuity during peak periods. achieving steady handling of customer volume and reduced service bottlenecks.
Sales Associate
3 Years 6 Months- Assisted customers to enhance sales and improve satisfaction while resolving issues and boosting store performance.
- Drove sales through personalized service, surpassing targets. Implemented innovative displays, boosting product visibility and enhancing customer experience.
- Consistently surpassed sales goals through effective upselling techniques. Streamlined inventory processes, reducing stockouts and improving overall store efficiency.
- Analyzed customer preferences to optimize product placement, resulting in increased sales. Developed data-driven strategies to enhance customer experience and loyalty.
- Fostered team relationships and mentored new hires to accelerate their integration and increase productivity within the sales team.
- Assist customers, enhance sales, improve satisfaction, resolve issues, boost store performance.
- Constructed furniture for store display, ensuring proper assembly and presentation.
Home Health Aide (HHA)
- Provided compassionate care to elderly and disabled patients, ensuring their comfort and well-being while maintaining a clean and safe environment.
- Worked closely with nurses and family members to develop and implement personalized care plans, improving patient outcomes and satisfaction.
- Collaborated with healthcare team to implement personalized care plans, enhancing patient comfort and well-being in home settings.
- Meticulously documented patient conditions, medications, and daily activities, facilitating effective communication with healthcare professionals.
- Maintained precise records of patient conditions and treatments, facilitating seamless communication among healthcare professionals.
Tutor ACES
- Created practice problem sets tailored to individual student weaknesses identified during diagnostic assessments.
- Encouraged reluctant learners by celebrating small wins and adapting explanations to match their interests.
- Met with teachers to align tutoring content with classroom curriculum and upcoming assessment topics.
- Communicated weekly with parents about academic gains and shared strategies to reinforce skills at home.
Rock Climbing Instructor
- Guided nervous first-time climbers through introductory routes, demonstrating hand placements and encouraging problem-solving on the wall.
- Coached intermediate climbers on footwork and body positioning to help them progress from 5.9 to 5.11 grade routes.
- Developed a beginner workshop series that converted walk-in visitors into monthly members at higher rates than before.
- Created color-coded route tags and difficulty markers that simplified navigation for new climbers unfamiliar with grading systems.
- Reviewed incident reports and near-miss logs to identify recurring safety gaps and update facility protocols.
- Partnered with the front desk team to answer member questions about route difficulty, shoe rentals, and membership options.
- Trained new staff on emergency descent procedures and accident response protocols during quarterly safety refresher sessions.
Vaccination Assistant
- Restrained animals safely during vaccination appointments and calmed anxious pets to reduce stress responses.
- Educated pet owners on vaccination timelines and potential side effects during post-appointment consultations.
- Answered client questions about post-vaccination care and provided printed aftercare instructions at checkout.
- Assisted veterinarians with wellness exams by recording vitals and updating medical histories in clinic software.
- Greeted pet owners at check-in and gathered medical history updates to prepare charts for veterinarians.
- Drove sales by recommending flea/tick products.
Sales Associate
- Greeted customers, assessed needs, and closed purchases using POS system to increase daily sales.
- Processed returns and exchanges per company policy, reducing transaction errors and customer complaints.
- Trained new hires on POS procedures and store policies to shorten onboarding time for staff.
- Rotated floor stock and updated shelf labels to keep inventory accurate and improve product availability.
Call Center Associate
- Resolved challenging customer complaints, reduced tensions, and achieved service renewals.
- Applied product knowledge to explain subscription features, increasing customer confidence in plan choices.
- Managed difficult customer complaints, de-escalating situations and securing service renewals when appropriate.
Sales Associate
- Conducted product demonstrations for customers, answering technical questions and accelerating decision-to-purchase timelines.
- Resolved customer complaints at point of sale, issued appropriate refunds or exchanges to preserve repeat business.
- Processed daily transactions on POS systems, reconciled cash drawer discrepancies, and reduced end-of-shift variances.
- Rotated merchandise and updated visual displays per planograms to boost foot-traffic conversion during promotions.
- Monitored inventory levels, reported low-stock items to management, and prevented out-of-stock situations for key SKUs.
Education
CompTIA A+
A+ Certified computer technician.
High School Diploma
Skills
Customer service
Product Knowledge
POS Systems
Sales techniques
Store Layout Design
Visual Merchandising
Customer Engagement
Staff training
Upselling strategies
Point-of-sale systems
Store design
Team Development
Languages
English (Native)
Spanish (Native)
Courses
- Retail Management: A Strategic Roadmap to Business Success - Udemy - Sep 2021
- Retail Store Operations and Store Management - Udemy - Nov 2024
Timeline
Manager
Choice Pet
2024.12 - CurrentRead More
Team Lead
IKEA
2021.06 - 2024.12Read More
Sales Associate
IKEA
2021.06 - 2024.12Read More
Bayard Rustin High School for the Humanities
High School Diploma
Read More
Sales Associate
RadioShack
Read More
Call Center Associate
Homes.com
Read More
Home Health Aide (HHA)
All American Home Health Care
2018 - 2020Read More
Tutor ACES
New Britain Board of Education
2014 - 2016Read More
Rock Climbing Instructor
YMCA
2014 - 2016Read More
Vaccination Assistant
Pet Network
2009 - 2012Read More
Sales Associate
MACY'S
2006 - 2008Read More
Per Scholas
CompTIA A+
Read More