Miguel Santana

Stayed informed about industry developments and emerging trends to better serve customers seeking expert advice.

• Conducted regular inventory checks to ensure stock levels met customer demand and facilitated timely reordering when necessary.
• Participated in ongoing professional development opportunities related to sales, customer service, and product knowledge to enhance skills and performance.
• Trained new hires on company procedures, product knowledge, and sales tactics to enhance overall team performance.

• Followed industry professionals to learn appropriate methods for solving customer issues and best practices for closing a sale.
• Worked with industry top professionals to further drive sales technique for upselling and higher closing rate.

• Worked to build relationships with customers and built potential for additional sales.
• Improved customer service and telecommunication skills to build lasting relationships.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Increased sales and customer satisfaction through personalized servicing.
• Developed and implemented sales strategies to increase profits.