Miguel Santiago
Winter Garden
Summary
Motivated, personable customer service and business professional with a talent for significant profit, volume, and customer satisfaction achievements. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting company guidelines. Seeking a position within a workforce where my experience can be utilized to improve customer satisfaction and company growth. To work for a well accredited company by which is known for their quality service and reputable name; thus allowing for great strives and opportunity for advancement.
Overview
13
13
years of professional experience
Work History
FINANCE SPECIALIST/ SALES MANAGER
AUTONATION TOYOTA OF WINTER PARK
07.2019 - Current
- Gaining superior product knowledge to effectively recommend financing options and other products to customer
- Advised customers regarding payment options; loans and leasing banking terms
- Established strong relationships with banking partners, securing advantageous loan terms as needed during periods of expansion or uncertainty.
- Established incredible rapport with a diverse range of customers and colleagues
- Select the correct products and assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
- Following up with prospects, utilizing various methods of communication
- Used networking opportunities to create successful, on-going customer relationships
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
AUTOMOTIVE SALES ASSOCIATE
REED NISSAN
08.2016 - 07.2019
- Consistently held position as one of the dealerships top-ranked salespersons each month
- Update own job knowledge by participating in educational opportunities, attending seminars and reading professional publications
- Review sales statistics and plan more effectively to improve sales
- Report to the sales manager regarding reviews, analyses, objectives, and planned activities
- Overcome objections
- Consistently met or exceeded monthly sales goals by diligently following up on leads and maintaining a strong pipeline of prospects.
- Collaborated with fellow sales team members on shared goals and strategies for achieving dealership-wide success.
- Collaborated with finance team to secure favorable loan terms for customers, ensuring smooth transactions and high satisfaction rates.
- Assisted in marketing efforts such as creating promotional materials and updating online listings to attract new customers to the dealership.
AUTOMOTIVE SALES ASSOCIATE
MIRACLE TOYOTA
10.2014 - 08.2016
- Success in building sales that delivered top revenue and profit performance in a competitive market
- Estimate and quote prices, credit or contract terms, warranties, and delivery dates
- Maximized revenue opportunities by upselling additional products like extended warranties or optional accessories when appropriate for the customer''s needs.
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
- Organized and ensured the accuracy and completion of all paperwork for each customer transaction
- Demonstrate automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services
TITLE PROCESSING
INTEGRITY FIRST TITLE
05.2013 - 10.2014
- Word Processing
- Collaborated effectively with other departments such as title processing and underwriting to facilitate seamless transitions from one stage to another.
- Filing/ Recording Time-Sensitive Products
- Products include: Property Specific Documents (Assignment of Mortgages, Lis Pendens, Summons & Complaints, Deeds, etc.), Power of Attorney Filings
- Opening New Orders and Contracts
- Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
- Preparing and Mailing Title Policies for Owners and Lenders
- Tax Searches
- Cross-Training and Communication within Team Members
TITLE EXAMINER
WEBTITLE AGENCY
10.2012 - 05.2013
- Title & Search Company for Foreclosure Properties
- Filing/ Recording Time-Sensitive Products Products include: Property Specific Documents (Assignment of Mortgages, Lis Pendens, Summons & Complaints, Deeds, etc.), Power of Attorney Filings
- Increased efficiency in the workplace by implementing organizational systems for managing case files and documentation.
- Communication with Vendors (62 counties of New York) and Clients (Bank Attorney's)
- Copy or summarize recorded documents, such as mortgages, trust deeds, and contracts, that affect property titles
- Prepare reports describing any title encumbrances encountered during searching activities, and outlining actions needed to clear titles
Education
Finance -
AUTONATION FINANCE SCHOOL
Sanford, Florida02.2021
High School Diploma -
SPENCERPORT HIGH SCHOOL
Spencerport, NY06.2008
Certification - Computer and Electronic Repair
WEMOCO
Spencerport, NY06.2008
Skills
- Bilingual
- Time Management
- Excellent Communication
- Interpersonal Skills
- Negotiating Skills
- Leadership
- Results Oriented
- Goals Achiever
- Boosting Revenue
- Profitability
- Customer Service
- Problem-Solving
- Critical Decision-Making
- Inventory Database
- Motivated
- Self Starter
- Exceptional Organizational Skills
- Project Management
- Computer Savvy
- Pro-Active
- Positive Work Ethic
- Finance Manager
Accomplishments
- Assisted in managing one of the top 3 producing Autonation stores in the entire nation
- Supervised team of 90 sales associates
- Consistently advanced in position within short time periods
- Managed a store that exceeded company expectations in every category
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
FINANCE SPECIALIST/ SALES MANAGER
AUTONATION TOYOTA OF WINTER PARK
07.2019 - Current
AUTOMOTIVE SALES ASSOCIATE
REED NISSAN
08.2016 - 07.2019
AUTOMOTIVE SALES ASSOCIATE
MIRACLE TOYOTA
10.2014 - 08.2016
TITLE PROCESSING
INTEGRITY FIRST TITLE
05.2013 - 10.2014
TITLE EXAMINER
WEBTITLE AGENCY
10.2012 - 05.2013
High School Diploma -
SPENCERPORT HIGH SCHOOL
Certification - Computer and Electronic Repair
WEMOCO
Finance -
AUTONATION FINANCE SCHOOL
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