Miguel serrano
san jose
Summary
Dedicated security professional with expertise in incident reporting, access control, and customer service. Proven ability to conduct patrol operations and ensure compliance with security protocols.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Security Officer
Tesla
Palo Alto, CA
08.2023 - 07.2026
- Monitored facility access and ensured compliance with security protocols.
- Conducted regular patrols to deter unauthorized activities and maintain safety.
- Responded promptly to security alarms, incidents, and emergencies on-site.
- Assisted in training new security personnel in operational procedures and safety measures.
Unarmed Security Guard
Allied Universal Security Services
Palo Alto, CA
12.2022 - 08.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
Project Coordinator
Tesla - Culinary (temp)
Fremont, CA
04.2022 - 10.2022
- Managed project schedules, tracking progress against timelines and adjusting plans as necessary.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Operations Supervisor
Controlled Contamination Services
Hayward, CA
06.2016 - 04.2022
- Supervised daily operations to ensure adherence to contamination control protocols.
- Conducted regular inspections to maintain compliance with industry standards and regulations.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Education
Bachelor of Science - Media Art And Animation
The Art Institute of San Francisco, CA
San Francisco, CA04-2016
Skills
- Incident reporting
- Security guard license
- Patrol operations
- Access control
- Superior customer service
- General security
Certification
- Security Guard Academy - April 30 - May 2026
Timeline
Security Officer
Tesla
08.2023 - 07.2026
Unarmed Security Guard
Allied Universal Security Services
12.2022 - 08.2023
Project Coordinator
Tesla - Culinary (temp)
04.2022 - 10.2022
Operations Supervisor
Controlled Contamination Services
06.2016 - 04.2022
Bachelor of Science - Media Art And Animation
The Art Institute of San Francisco, CA
Security Guard Academy
Within the Security Guard Academy, I, along other fellow security guards went through training to further our skills in de-escalating situations, improved our report writing to be informative to the respondent reading, as well improving our communication skills to provide a better customer service to clients and employees.