Miguel Suarez
Bronx,NY
Overview
24
24
years of professional experience
1
1
Certification
Work History
Account Executive
AHRCNYC Employment & Business Services
05.2024 - Current
- Develop employment opportunities for people supported
- Accompany job seekers on interviews
- Ensures program placements are met for each program in region
- Prepares and delivers marketing presentation as needed
- Initiate employer relationship through cold calling, involvement in Cultivate relationship with employers and other businesspeople in The industries through the abilities and interests of job seekers Participate in networking events.
Operations Director
AHRCNYC Adult Day Services
03.2022 - 05.2024
- Led financial planning and budgetary processes alongside the finance department and project managers, ensuring effective daily operational management and recommending improvements
- Supervised customer support and retention strategies, driving enhancements to improve client satisfaction
- Developed and implemented new operational policies, fostering strong relationships with clients, partners, and vendors
- Analyzed data and metrics to assess employee performance, overseeing productivity across departments and conducting performance reviews
- Trained staff in mandatory programs, maintaining compliance with AHRC standards
- Organized quarterly fire drills and devised comprehensive fire evacuation plans for the facility.
Community Support Supervisor
AHRCNYC Adult Day Services
07.2017 - 03.2022
- Directed service initiatives with a focus on personal future planning and community inclusion, designing activities aligned with this vision
- Promoted independence, productivity, and community integration for individuals served, ensuring their health, safety, and civil rights
- Ensured habilitation plans met individual service goals, coordinating with support teams to track progress and document outcomes
- Facilitated the development of personal support networks through community outreach and coordinated planning sessions
- Managed the hiring and training of Community Support Professionals, providing ongoing supervision and performance evaluations
- Coordinated and participated in staff training, maintaining records and fostering continuous staff development
- Assigned duties to ensure adequate supervision and support, especially during staff absences, maintaining service quality
- Enhanced communication with employees and external agencies to foster community opportunities
- Participated in special case conferences, staff, and parent meetings as needed.
Facility Records Coordinator
AHRCNYC Adult Day Services
12.2014 - 07.2017
- Managed the retention and destruction of sensitive records in compliance with OPWDD and HIPAA regulations
- Ensured up-to-date maintenance and accurate filing of important plans, evaluations, and records
- Collaborated with Community Support Supervisors to obtain necessary documentation for regulatory compliance.
Integration Coordinator / Community Support Coordinator
AHRCNYC Adult Day Services
07.2000 - 12.2014
- Coordinated services for individuals with developmental disabilities, arranging annual case conferences and semi-annual reviews
- Facilitated access to community services for individuals with disabilities, supporting their independence
- Provided travel training to individuals with disabilities to help them navigate and utilize community resources independently
- Expertly navigated OPWDD regulations to ensure compliance and effective service delivery.
Education
Bachelor's Degree in Therapeutic Recreation -
Lehman College
01.2019
Certification
- CPR Certified
- S-95 Certificate of Fitness, FDNY
- Languages: English, Spanish
- Travel Training Certificate
Timeline
Account Executive
AHRCNYC Employment & Business Services
05.2024 - Current
Operations Director
AHRCNYC Adult Day Services
03.2022 - 05.2024
Community Support Supervisor
AHRCNYC Adult Day Services
07.2017 - 03.2022
Facility Records Coordinator
AHRCNYC Adult Day Services
12.2014 - 07.2017
Integration Coordinator / Community Support Coordinator
AHRCNYC Adult Day Services
07.2000 - 12.2014
Bachelor's Degree in Therapeutic Recreation -
Lehman College
- CPR Certified
- S-95 Certificate of Fitness, FDNY
- Languages: English, Spanish
- Travel Training Certificate