Miguel Tapia
Porterville,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Hardworking, knowledgeable and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
Clovis, CA
04.2020 - 08.2023
- Identified and analyzed complex problems to develop effective solutions.
- Monitored database system to prepare and deliver customer orders on time.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed transactions using a point-of-sale system.
Sales Associate
Famous Footwear
Fresno, CA
06.2019 - 03.2020
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
Car Prepper
Surf Thru Express Car Wash
Clovis, CA
08.2018 - 02.2019
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Cleaned and maintained washer machines, including changing filters, hoses and belts.
- Inspected machines prior to use to ensure proper functioning.
- Performed daily maintenance tasks such as cleaning lint traps, checking water levels and adjusting water temperatures.
- Monitored machine operations to detect malfunctions or errors in performance.
Education
Bachelor of Science - Kinesiology - Sports Administration
Fresno State
Fresno, CA12-2023
GED -
Monache High School
Porterville, CA06-2018
Skills
- Multi-Tasking Strength
- Excellent Communication Skills
- Problem-Solving Skills
- Teamwork and Collaboration
- Written and Oral Communication Skills
- Service-Oriented
- Exceptional Customer Service
- Attention to Detail
- Time Management
- Organizational Skills
- Conflict Resolution
- Reliable and Punctual
Certification
- Forklift License
- Order Picker License
- Electric Pallet Jack License
- Electric ladder License
- Reach truck License
Languages
Spanish
Limited
Timeline
Sales Associate
Home Depot
04.2020 - 08.2023
Sales Associate
Famous Footwear
06.2019 - 03.2020
Car Prepper
Surf Thru Express Car Wash
08.2018 - 02.2019
Bachelor of Science - Kinesiology - Sports Administration
Fresno State
GED -
Monache High School
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