Angela Santos-Ventura

• Assisted customers in product selection, enhancing overall shopping experience.
• Maintained knowledge of current promotions and sales to effectively communicate with clients.
• Operated point-of-sale system, processing transactions efficiently and accurately.
• Organized merchandise displays to align with brand standards and drive customer engagement.

• Implemented process improvements to enhance customer service efficiency and satisfaction.
• Coordinated team training sessions to develop operational skills and knowledge among staff.
• Analyzed customer feedback to identify trends and inform strategic decision-making.
• Streamlined communication between departments to improve workflow and service delivery.

Diamond grading and evaluation

Accurately assist diamonds based on carrots, color and clarity and weight using industry, standard tools.

Appraise and determine the market value of diamonds for sales insurance and other purposes.

Educate clients on diamond characteristics, grading report.