Miguel Torres-Morales
Nashville,TN
Summary
Proactive Host, High Volume Server, and Cashier Team Lead with extensive experience managing high-pressure situations and large parties. Expertise in customer service, food safety, and efficient team collaboration. Brings strong work ethic, effective time management, and friendly communication to enhance customer satisfaction and operational efficiency. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Overview
2
2
years of professional experience
Work History
Host/ High Volume Server/Assistant Food Runner
Sinema Restaurant + Bar
03.2022 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Cashier Team Lead
Burlington
10.2021 - 02.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Cosmetology - Cosmetology
Aveda Institute
Franklin, TN10.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Social skills
- Friendly Communication
- Active Listening
- Discipline
- Strong Work Ethic
- Exceptional customer service
Timeline
Host/ High Volume Server/Assistant Food Runner
Sinema Restaurant + Bar
03.2022 - 10.2023
Cashier Team Lead
Burlington
10.2021 - 02.2023
Cosmetology - Cosmetology
Aveda Institute
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