Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Miguel Valera Bautista

Placentia,USA

Summary

Skilled technician with 15+ years of experience in inventory control, supply chain operations, and customer service. Adept at managing complex SKU systems, replenishment, and procurement with strong attention to detail and multitasking abilities. Proficient in inventory management systems, ERP platforms, and data entry, ensuring accuracy and compliance. A well-organized professional qualified to streamline operations and deliver exceptional results.

Overview

22
22
years of professional experience
1
1
Certification

Work History

IT Hardware Technician

Quest Digital Solutions
Yorba Linda, CA
12.2022 - Current
  • Manage inventory for 500+ hardware components, ensuring accurate stock levels, and timely replenishment to streamline operations.
  • Implement supply chain best practices by labeling and tracking devices, reducing inventory discrepancies by 15%.
  • Diagnosed and repaired 200+ computer systems monthly, maintaining a high first-time resolution rate of 95%.
  • Install and update software across 200+ systems, enhancing security compliance and user functionality.
  • Coordinate distribution and point-of-use stocking of equipment, ensuring timely product delivery and availability for users.
  • Perform secure data wiping on retired devices in compliance with data protection regulations, processing 100+ devices quarterly.

Lead Field Repair Technician/Manager

Assurant
Fullerton, CA
10.2021 - 12.2022
  • Supervised inventory procurement and logistics operations, managing over 3,000 SKUs annually, utilizing RepairQ to ensure accurate tracking, efficient management, and timely product availability.
  • Implemented inventory management protocols that reduced stock inaccuracies by 20%.
  • Led a team of eight technicians, overseeing daily workflows, and ensuring optimal performance, achieving departmental goals consistently.
  • Conducted replenishment and stocking of products across multiple locations, improving supply chain efficiency by 25%.
  • Resolved 95% of technical issues on-site, enhancing customer satisfaction ratings by 30%.
  • Delivered technical training sessions, increasing team skills proficiency by 40%.

Lead Technical Expert

Asurion
Fullerton, CA
09.2005 - 10.2021
  • Managed a high-volume inventory system, ensuring accurate tracking of over 5,000 SKUs annually.
  • Diagnosed and repaired a broad range of electronics, maintaining a 98% customer satisfaction rate for timely and effective resolutions.
  • Utilized RMS and ServiceBench to manage inventory and generate operational reports, improving accuracy and efficiency by 20%.
  • Mentored a team of five, implementing customer-focused strategies that increased sales of insurance and accessories by 20%.
  • Maintained compliance with organizational protocols, ensuring accurate input of records and inventory data.

Medical Records Technician

Children's Hospital of Orange County
Orange, CA
03.2003 - 05.2005
  • Managed comprehensive patient records for over 1,000 individuals, ensuring 100% compliance with HIPAA and organizational standards.
  • Collaborated with departmental end users to facilitate the timely retrieval of patient records, achieving a 99% on-time delivery rate.
  • Performed data entry for medical records, ensuring high attention to detail, and maintaining error rates below 2%.
  • Supported supply chain operations by facilitating the delivery and organization of patient charts.

Education

Bachelor's Degree - Management

PSBA

Skills

  • Inventory management
  • Supply chain operations
  • Technical support
  • Logistics
  • Attention to detail
  • Multitasking
  • Customer service
  • Time management
  • Communication (both verbal and written)
  • Innovative problem-solving
  • Data entry
  • ERP systems
  • Desktop support
  • Active Directory
  • Secure data handling

Certification

  • Active Directory Certified, 07/01/24 - Present
  • Lenovo Certified Hardware Specialist, 12/01/22 - Present
  • WISE Level 1 & 2 (Wireless Industry Service Excellence), 02/01/20 - Present
  • Samsung Mobile Care Technician, 11/01/17 - Present
  • Apple Certified iOS Technician (ACiT), 04/01/17 - Present

Awards

  • Pinnacle Club Top Sales Achiever
  • 2013
  • 2014
  • 2015

Timeline

IT Hardware Technician

Quest Digital Solutions
12.2022 - Current

Lead Field Repair Technician/Manager

Assurant
10.2021 - 12.2022

Lead Technical Expert

Asurion
09.2005 - 10.2021

Medical Records Technician

Children's Hospital of Orange County
03.2003 - 05.2005

Bachelor's Degree - Management

PSBA

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Miguel Valera Bautista