Brandon Williams
Garland,United States
Summary
Well-qualified, United States Marine healthcare and business professional proficient in handling complex customer issues, promoting positive experiences, and utilizing data systems management. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Hardware Technician
NCR
Dallas, TX
11.2023 - Current
- Collected, analyzed and reported on data for use in operational planning.
- Replaced defective parts with working alternatives or ordered replacements when necessary.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
- Maintained an inventory of spare parts for quick repairs and replacements.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Data Systems Administrator
United States Marine Corp.
09.2020 - 03.2024
- Monitoring and maintaining all computer servers, disk storage, and virtualization products throughout the organization
- Building and installing new systems and applications
- Participating in infrastructure design and redundancy planning
- Troubleshooting and taking ownership of issues that arise with various applications and systems while working to resolve them
- Facilitating effective and supportive team relationships to resolve operational and interdepartmental problems quickly
- Configuring internal systems
- Diagnosing and troubleshooting technical issues
- Maintaining and upgrading the network infrastructure
- Installing servers, devices, and firewalls
- Monitoring the performance of servers, software, and hardware
- Ensuring the smooth deployment of new applications
- Updating technical documentation
- Creating Cat 4/5/6 cables
Customer Service Representative
Patriot Mobile
Dallas, TX
08.2018 - 07.2020
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Communicated with vendors regarding back order availability, future inventory and special orders
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Reviewed account and service histories to identify trends and issues
Anesthesia Technician
Baylor Scott & White Medical Center
Dallas, TX
08.2016 - 06.2018
- Provided high level of support and assistance to physicians and nursing staff in surgical facility
- Assisted post-operative patients with acute pain management in line with established safety and medicine administration protocols
- Scheduled repairs for malfunctioning equipment and kept accurate records of all medical components and machines for optimal efficiency
- Coordinated and set up supplies and equipment for planned procedures
- Cleaned and restocked carts in operating rooms for general surgery
Fiber Optic Technician
Frontier Communication
, Texas
11.2014 - 08.2016
- Provided root cause analysis on fiber optics light sources and remedied problems alone or with skilled team members
- Setup and operated all equipment according to manufacturers' instructions to maximize precision and functionality
Education
Training - Data System Adminstration
United States Marine Corporation
Twentynine Palms, CA01.2021
Office Support Specialist Certificate -
Richland College
Dallas, TX01.2014
High School Diploma -
Memorial Pathway Academy
Garland, TX01.2010
Skills
- International sales support
- Sale expertise
- Computer proficient
- Technical support
- Administrative support
- Account management
- Documentation and analysis
- Optical equipment testing
- Issue resolution
- Customer service expertise
- Equipment maintenance
- Patient support and positioning
- EMR expertise
- Equipment setup
- Staff support and assistance
- Emergency response
- Contaminated site cleanup
- Hazardous waste remediation
- Technical documentation
- Data testing
- Information systems management
- Microsoft SQL
- Remote support
- Network connectivity
Certification
- Computer Training Certificate
- Commercial Learner Permit- Class A License Number: 34750551
- Data Systems Administrator - United States Marine Corps (2021)
References
Available Upon Request
Timeline
IT Hardware Technician
NCR
11.2023 - Current
Data Systems Administrator
United States Marine Corp.
09.2020 - 03.2024
Customer Service Representative
Patriot Mobile
08.2018 - 07.2020
Anesthesia Technician
Baylor Scott & White Medical Center
08.2016 - 06.2018
Fiber Optic Technician
Frontier Communication
11.2014 - 08.2016
Training - Data System Adminstration
United States Marine Corporation
Office Support Specialist Certificate -
Richland College
High School Diploma -
Memorial Pathway Academy
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