Miguel Vazquez
El Paso,US
Summary
Claims Adjuster with 8+ years of progressive auto-claims experience applying investigation, decision-making, and customer-service skills to resolve complex liability matters. Leverages digital forensics, recorded statements, and policy interpretation to determine coverage, establish comparative negligence, and produce defensible decisions that shorten cycle times and control claim costs. Dependable, goal-oriented professional focused on clear stakeholder communication, accurate documentation, and continual process improvement to achieve timely, cost-effective claim resolutions.
Overview
8
8
years of professional experience
Work History
LEVEL II AUTO INVESTIGATION ADJUSTER
AFICS
AZ
03.2022 - Current
- Conducts detailed liability investigations for about 80 auto claims monthly, documenting evidence to support determinations and case outcomes.
- Makes comparative negligence determinations to close claims promptly, reducing cycle time with measurable results.
- Obtains and analyzes evidence and recorded statements to establish liability, increasing successful claim resolutions by measurable results.
- Communicates policy coverages and prepares denial letters citing statutes and policy language, ensuring measurable regulatory compliance.
AUTO INVESTIGATION
Allstate
AZ
09.2019 - 02.2022
- Executed comprehensive investigations of auto collisions using advanced digital forensics and field tools.
- Communicated empathetically with claimants to guide them through the claims process and improve customer satisfaction.
- Negotiated settlements with clients, vendors, and attorneys to secure timely resolutions and control claim costs.
- Interpreted policy terms, statutes, and contracts to determine coverage and minimize exposure for complex claims.
CLAIM AUTO ASSOCIATE
State Farm
Tempe, AZ
01.2018 - 09.2019
- Investigated and settled auto claims within authority, closing files with measurable results in cycle time.
- Clarified repair methods and estimate details for customers to enhance claim understanding and satisfaction.
- Streamlined coordination of rental and towing services to enhance claim processing efficiency.
- Applied knowledge of contracts and state regulations to ensure compliant claim resolutions and reduce rework.
Education
High School Diploma -
El Monte – Rosemead Adult School
El Monte, CA2009
Skills
Assisted in conducting investigations to gather relevant information Supported decision-making processes by providing necessary data Managed multiple tasks efficiently to meet customer needs Delivered exceptional customer service to enhance client satisfaction Maintained focus on achieving goals consistently Demonstrated reliability in all assigned responsibilities
LANGUAGES
Spanish (Proficient).
Timeline
LEVEL II AUTO INVESTIGATION ADJUSTER
AFICS
03.2022 - Current
AUTO INVESTIGATION
Allstate
09.2019 - 02.2022
CLAIM AUTO ASSOCIATE
State Farm
01.2018 - 09.2019
High School Diploma -
El Monte – Rosemead Adult School