Miguel Velez
Receptionist
Clifton,NJ
Summary
High-energy receptionist possessing strong knowledge of the corporate industry with exceptional customer service skills. Enthusiastic, friendly and personable demeanor with knack for organization and highly efficient nature. Mainly to be focused on making the company better and maximizing productivity to meet challenging daily demands.
Overview
18
18
years of professional experience
Work History
RECEPTIONIST/SWITCHBOARD
Swiss Post Solutions
Manhattan , NY
03.2022 - 07.2023
Receptionist/Critical Facilities Officer
G4S Secure Solutions
Manhattan, NY
04.2010 - 03.2020
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Employed effective time management when dealing with coordination and accountability around personnel and security assets
- Confirmed photo identifications and accurately matched names and individuals to grant access
- Ordered and distributed office supplies 5 times per month, saving $300 on fixed office budget
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Entered daily data in computer systems and documented office activities
Front Desk Agent
Royale Company
Manhattan, NY
08.2016 - 11.2018
- Planned coverage needs and organized services to support incoming special events
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Kept reception area clean and neat to give visitors positive first impression
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
Security Officer
FJC Security Services
New York, NY
10.2009 - 03.2010
- Oversaw premises entry and exit of up to 300 employees and visitors daily
- Identified violators and escorted departing personnel to guard against theft of property
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
Financial Aid Assistant
Devry University
Long Island City, NY
07.2007 - 09.2008
- Assisted students and families in filling out financial aid applications
- Guided students through financial aid processes, including completing necessary forms, filing, documentation, preparing reports and updating account records
- Contacted families and students about late payments and account statements
- Proactively identified solutions for customers experiencing credit issues
File Clerk
Bronx Community College
Bronx, NY
09.2005 - 03.2006
- Examined, categorized and sorted incoming documents
- Responded to internal and external requests for information
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Organized weekly staff meetings and logged minutes for corporate records
Education
Some College (No Degree) - Computer Information System
- Completed 13 credits towards associates degree, 2007-2008
Some College (No Degree) - Human Services
- Completed 30 credits towards associates degree, 2004-2006
High School Diploma
08.2004
Skills
- Customer and client relations
- Punctual
- Leadership
- Office management
- Administrative support
- Clerical duties
- Detail-Oriented
- Adaptability
Timeline
RECEPTIONIST/SWITCHBOARD - Swiss Post Solutions
03.2022 - 07.2023
Front Desk Agent - Royale Company
08.2016 - 11.2018
Receptionist/Critical Facilities Officer - G4S Secure Solutions
04.2010 - 03.2020
Security Officer - FJC Security Services
10.2009 - 03.2010
Financial Aid Assistant - Devry University
07.2007 - 09.2008
File Clerk - Bronx Community College
09.2005 - 03.2006
Devry University - Some College (No Degree), Computer Information System
Bronx Community College - Some College (No Degree), Human Services
Walton High School - , High School Diploma