Miguel Villanueva
MV Appliance Repair
Forney,TX
1
Language
30
years of professional experience
Results-driven professional with experience in insurance sales, district leadership, and small business operations. Skilled in coaching teams, analyzing performance trends, and building lasting client relationships. Focused on improving service quality, retention, and business growth.
Work History
Owner
7 Years 6 Months- Diagnosed residential appliance issues to deliver accurate repair recommendations and estimates.
- Managed parts ordering, inventory tracking, and vendor coordination for timely repairs.
- Scheduled customer appointments and maintained clear communication throughout service process.
- Oversaw warranty repairs, service documentation, and completion records for compliance.
- Evaluated repair costs and approved solutions aligned with customer needs and business goals.
Sales Associate
1 Year- Cultivated client relationships to identify coverage needs and recommend suitable insurance solutions.
- Processed policy applications, renewals, and endorsements with accuracy and attention to compliance.
- Advised customers on auto, home, and life products using clear, consultative selling techniques.
- Coordinated with underwriting and support teams to expedite policy changes and issue resolution.
- Maintained organized client records and documentation to support efficient account management.
- Strengthened retention through proactive follow-up, needs assessment, and relationship-based service.
District Manager
6 Years 1 Month- Directed district sales strategy across field offices, aligning activity with insurance growth objectives
- Coached agency managers on recruiting, onboarding, and performance management for sales teams
- Analyzed production trends and pipeline activity to identify underperforming territories and corrective actions
- Collaborated with agents to strengthen prospecting, appointment setting, and policy retention efforts
- Monitored compliance with underwriting, licensing, and company sales procedures across district operations
Education
Basic Electricity And Heating - Service
High School Diploma
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Business management
Business planning
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Texas Farm Bureau
01.2022 - 01.2023Read More
Owner
MV Appliance Repair
05.2019 - CurrentRead More
District Manager
American National Insurance Company
01.1997 - 02.2003Read More
Concho Career Institute
Basic Electricity And Heating from Service
Read More
Sonora High School
High School Diploma
Read More