Miguel A. Colon
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Member Support Specialist
02.2022 - 04.2023
- Engage with members to resolve any issues related to the app, whether it be through SMS or over-the-phone communication
- Provide exceptional customer/tech support to empower our members with the right information and confidence needed to use the app and complete the program (usually a year)
- Hitting over 100% in weekly goals for queue completion to help foster a fast and efficient customer service environment, while reaching a team avg of 4.7 monthly in CSAT scores (customer satisfaction ratings)
- Making sure members are up to date with their medication reminders
- Ensure member's rewards issues are dealt with promptly by scheduling conference calls with our members & card provider if necessary
Retail Sales Consultant
Best Buy
07.2019 - 01.2020
- Engaged with customers to meet and satisfy their purchasing needs
- Set example as model employee by properly training new hires, directing customer traffic to desired areas of interest, and efficiently tended to cashier duties to prevent line overflow
- Managed inventory/warehouse stock according to strictest standards
Field Technician Intern
Linkspeed LLC
03.2019 - 07.2019
- Collaborated with company owner to deploy IT infrastructures that satisfied each customer's specific needs
- Installed surveillance systems and provided post-installation support for commercial & residential client technologies
- Deployed routers, switches, and ran Ethernet cables through walls to setup network environment
Radio Host
WERW Radio Station, The Flight Box
01.2018 - 12.2018
- Hosted a weekly radio show alongside other hosts under a popular college radio
- Radio show's theme consisted of: technology, current events, entertainment
- Playlists were created from various music genres to play on air, call-ins were allowed and special guests attended
Information Technology Consultant
Syracuse University College of Law
09.2016 - 05.2018
- Executed L2 help desk duties for students and faculty who either visited the office or requested remote assistance
- Connected computers and student laptops to printers and Wi-fi networks
- Gave computers access to the email and file system of the law school
- Physically installed and updated computers with the latest OS
- Higher level IT needs (tickets) were sent and met by a Systems Admin or IT Director
- Prepared technologies for lecture and edited advertisements for school event displays through WordPress
Education
Some College - Information Management Technology
Syracuse University
June '1809.2015
Visiting Student - Information Technology
The City College of New York
Dec '1809.2018
Skills
- E-commerce Management
- Bilingual (Spanish)
- Customer/Tech Support
- Written and Verbal Communication Skills
- Computer proficiency
- Cross-functional coordination
- Microsoft Office Apps
- Multitasking capabilities
- Math Tutor
- Client retention
- Video Editor (CapCut)
- Acapella Group experience
Timeline
Member Support Specialist
02.2022 - 04.2023
Retail Sales Consultant
Best Buy
07.2019 - 01.2020
Field Technician Intern
Linkspeed LLC
03.2019 - 07.2019
Radio Host
WERW Radio Station, The Flight Box
01.2018 - 12.2018
Information Technology Consultant
Syracuse University College of Law
09.2016 - 05.2018
Some College - Information Management Technology
Syracuse University
Visiting Student - Information Technology
The City College of New York