Cynthia Mestril
Hialeah,FL
Summary
Dynamic Shipping and Receiving Coordinator with proven skills in customer service, inventory management, and process improvement. Committed to enhancing operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Shipping and Receiving Coordinator
ProLogistix
Doral, Florida
08.2025 - Current
- Managed incoming shipments, verifying contents against purchase orders and invoices.
- Managed daily operations related to freight, including scheduling pickups and deliveries.
- Implemented process improvements to streamline receiving procedures, reducing delays and increasing efficiency.
- Oversaw inventory management using warehouse management systems for accuracy.
- Collaborated with team members to resolve discrepancies in shipping and receiving processes, enhancing overall accuracy.
- Trained new staff on safety protocols and best practices in shipping operations.
- Monitored the movement of materials in the warehouse by utilizing tracking systems.
Cashier Team Lead
Grazianos Group
Hialeah, Florida
04.2022 - 07.2025
- Led cashier team to enhance customer transaction efficiency and satisfaction.
- Oversaw cash register operations during peak hours to maintain service flow.
- Trained new cashiers on company policies and procedures.
- Assisted customers with inquiries and resolved issues promptly.
- Monitored inventory levels of cash register supplies and reported shortages.
- Delivered constructive feedback to management on team performance and identified service enhancement opportunities.
Front Desk Receptionist
CARE MAX
Hialeah, Florida
11.2018 - 04.2021
- Welcomed and assisted clients, fostering a positive first impression at the front desk.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Scheduled appointments and maintained calendars for healthcare professionals in the office.
- Coordinated insurance verifications, streamlining patient check-ins and billing processes.
- Processed patient registrations and updated medical records with accuracy and attention to detail.
- Organized and maintained reception area cleanliness, contributing to a professional environment.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Restaurant Hostess
EL Latin Cafe
Hialeah, Florida
05.2014 - 09.2018
- Greeted guests warmly and ensured a positive first impression.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Coordinated with servers to address guest needs, enhancing overall dining experience.
- Monitored dining room atmosphere to ensure guest comfort and promote positive dining experiences.
- Resolved customer complaints professionally, fostering guest loyalty and satisfaction.
- Assisted in training new staff on hosting procedures and customer service.
- Collaborated with kitchen staff to ensure timely meal service.
Education
High School Diploma -
Hialeah Gardens
Hialeah, FL10-2014
Skills
- Reservation management
- Table coordination
- Guest relations
- Customer complaint resolution
- Dining atmosphere management
- Customer service
- Service orientation
- Cash handling
- Cleanliness and hygiene
- Scheduling appointments
- Sales and marketing
- Server support
- Friendly demeanor
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Shipping and Receiving Coordinator
ProLogistix
08.2025 - Current
Cashier Team Lead
Grazianos Group
04.2022 - 07.2025
Front Desk Receptionist
CARE MAX
11.2018 - 04.2021
Restaurant Hostess
EL Latin Cafe
05.2014 - 09.2018
High School Diploma -
Hialeah Gardens