Miguel A Lopez
Summary
Dynamic professional with a proven track record at Averitt Express, excelling in team collaboration and problem-solving. Enhanced operational efficiency and safety standards through strategic planning and effective communication. Known for exceptional time management and relationship-building skills, contributing to continuous improvement and client loyalty.
Overview
22
22
years of professional experience
Work History
Driver Specialist
Averitt Express
06.2018 - Current
- Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
- Provided constructive feedback to the management team regarding delivery processes, contributing to continuous improvement efforts.
- Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
- Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
Operations Coordinator
Pepsi Bottling Group
03.2003 - 07.2018
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
Safety Coordinator
Pepsi Bottling Group
06.2012 - 06.2018
- Recognized, documented, and advised on removal of hazards.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Coached employees, managers, and executives on effective safety policies.
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Education
High School Diploma -
Bulkeley High School
Hartford Ct06-1990
Skills
- Decision-making under pressure
- Team collaboration
- Problem-solving
- Excellent navigation
- Time management
- Friendly and outgoing
- Attention to detail
- Punctual and reliable
- Verbal and written communication
- Relationship building
- Team building
Accomplishments
- Supervised team of 30 staff members.
- Collaborated with team of 4 in the development of Eye in the Sky.
Languages
Spanish
Native or Bilingual
Timeline
Driver Specialist
Averitt Express
06.2018 - Current
Safety Coordinator
Pepsi Bottling Group
06.2012 - 06.2018
Operations Coordinator
Pepsi Bottling Group
03.2003 - 07.2018
High School Diploma -
Bulkeley High School
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