Hi, I’m
Miguel A. Testa
Syracuse,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
years of professional experience
Work History
CintasSyracuse, NY
Sales/Installer Sales Specialist
06.2022 - 04.2023
Job overview
- Promoted within 6 months
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Serviced existing accounts on regular basis to maximize revenue.
- Coached customers' staff and demonstrated product use and maintenance.
- Installed complete systems at new and existing business sites.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Calculated materials and time needed for each job.
SpectrumSyracuse, NY
Sales Representative
06.2018 - 06.2022
Job overview
- Being rewarded for effectively closing sales calls, and meeting or exceeding sales goals
- Establishing rapport with and educating customers
- Assessing customers’ needs, selling the right technology solutions
- Ensuring customers understand our bulk community agreements
- Acting as a consultant when evaluating and discussing Spectrum’s products and services
- Creating best-in-class customer experiences and developing long-term relationships to retain customers
- Built relationships with customers and community to promote long term business growth.
- Ranked #1 overall in department in PSUs & Mobile Sales Multiple times.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Guardian IndustriesGeneva, NY
Production Associate
12.2015 - 05.2018
Job overview
- Operate, monitor, maintain and troubleshoot the production line
- Understand and follow plant safety rules, and work safely at all times
- Operate a forklift and crane
- Safely operated hand and power tools to complete repetitive tasks.
- Delivered troubleshooting assistance to bring machines back to full functionality.
- Complete all required documentation in accordance with company standards
- Ensure quality product is sent to customers by completing quality checks
- Maintain reliable attendance.
ScepterSeneca Falls, NY
Floor Specialist
05.2015 - 12.2015
Job overview
- Drilled and punched holes in metal for screws, bolts and rivets quickly and efficiently.
- Transported heavy steel components from ground level to elevated structures.
- Unloaded and positioned prefabricated steel and heavy equipment using hoisting equipment, such as cables, pulleys, or hooks.
- Verified vertical and horizontal alignment of steel structures, reporting variances to foreman.
- Operated all heavy machinery safely to avoid injuries and accidents.
- Prioritized safety across job site with specific attention to load suspension, welding, and cutting.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Performed general equipment maintenance and repair to minimize downtime.
Sodexo-Hobart & William Smith CollegesGeneva, NY
Shipping & Receiving
10.2015 - 12.2015
Job overview
- Rotated stock by code and receiving date
- Supervised material flow, storage and global order fulfillment
- Maintained accurate stock records and schedules
- Conducted weekly inventories
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Worked at a rapid pace to meet deadlines.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Analyzed data to prepare reports and identify process improvements.
AppleSyracuse, NY
Apple Specialist
09.2013 - 08.2015
Job overview
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Kept detailed records of daily activities through online customer database.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Improved customer service and telecommunication skills to build lasting relationships.
Education
Cayuga Community College
Associate of Applied Science from Criminal Justice
05.2017
University Overview
- Cum Laude Graduate
Skills
- Proficient communication skills Self-motivated
- Strategic thinker Results-oriented
- Answering Customer Questions
- Suggestive Selling
- Teamwork and Collaboration
- B2B Sales and Customer Service
- Quotas and Goals
- Billing and Payment Processing
- Customer Data Confidentiality
- Call Volume and Quality Metrics
- Closing Abilities
Timeline
Sales/Installer Sales Specialist
Cintas
06.2022 - 04.2023
Sales Representative
Spectrum
06.2018 - 06.2022
Production Associate
Guardian Industries
12.2015 - 05.2018
Shipping & Receiving
Sodexo-Hobart & William Smith Colleges
10.2015 - 12.2015
Floor Specialist
Scepter
05.2015 - 12.2015
Apple Specialist
Apple
09.2013 - 08.2015
Cayuga Community College
Associate of Applied Science from Criminal Justice