Miguel Algarin Flores
Azalea Park,Florida
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Swissport
03.2023 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Actor
The Hangout Gulf Shores
05.2022 - 08.2022
- Performed humorous interpretations of emotional actions and situations, using body movements, and gestures.
- Learned scripts to understand characters' relationships and develop role interpretations.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Worked collaboratively with other actors to perform scenes and convey stories.
HR Assistant
St Johns River State College
08.2019 - 12.2019
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
Sales Associate
Citi Trends
03.2019 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Musical Theatre
The University of West Florida
Pensacola, FL05.2022
Associate of Science - Musical Theatre
Florida School of The Arts
Palatka, FL05.2020
High School Diploma -
William R Boone High School
Orlando, FL05.2018
Skills
- Fluent in: Spanish,
English - Communication
- Leadership
- Experience with
construction/technical
production such as
working with power
tools, painting sets,
stage management - Instructing
- Judgment and Decision-Making
- Cooperative Attitude
- Microsoft Office
- Speaking
- Critical Thinking
Timeline
Passenger Service Agent
Swissport
03.2023 - Current
Actor
The Hangout Gulf Shores
05.2022 - 08.2022
HR Assistant
St Johns River State College
08.2019 - 12.2019
Sales Associate
Citi Trends
03.2019 - 07.2019
Bachelor of Arts - Musical Theatre
The University of West Florida
Associate of Science - Musical Theatre
Florida School of The Arts
High School Diploma -
William R Boone High School
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