ANA SALMERON
Fort Lauderdale,FL
Summary
Customer-focused Passenger Service Agent recognized for productivity and efficient task completion. Possess specialized skills in customer service, issue resolution, and boarding procedures. Excel in communication, teamwork, and adaptability, ensuring seamless travel experiences for passengers.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
TRIANGLE SERVICES, FENIX LOGISTIX
Fort Lauderdale, FL
11.2022 - Current
- Airlines that I've got the chance to work in are:
- SUNCOUNTRY AIRLINES
- EL AL AIRLINE
- FLAIR AIRLINE
- Greeted passengers and assisted with their inquiries.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Verified passenger identification documents such as passports, visas and driver's licenses.
- Provided customer service support to travelers regarding security procedures.
Supervisor Cabin Cleaning Agent
TRIANGLE SERVICES
Fort Lauderdale, FL
11.2021 - Current
- Cleaned and sanitized cabins, bathrooms, and other areas of the ship in accordance with established standards.
- Checked cabin for any damages or maintenance issues to be reported to supervisor.
- Communicated effectively with colleagues about daily tasks to ensure timely completion of work.
- Followed health and safety protocols strictly while performing duties onboard the ship.
- Disinfected surfaces using appropriate cleaning materials on a regular basis.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Education
High School Diploma -
HIALEAH HIGH SCHOOL
Hialeah, FL06-2004
Skills
- Boarding support
- Coordinating schedules
- Cabin cleaning
- Ramp safety procedures
- Boarding gate procedures
- Health and safety
- Time management
- Airline policies
- TSA collaboration
- Departures management
- Caring and Responsible
- Organization
- FLUENT IN SPANISH AND ENGLISH
- Efficient cleaning techniques
Timeline
Passenger Service Agent
TRIANGLE SERVICES, FENIX LOGISTIX
11.2022 - Current
Supervisor Cabin Cleaning Agent
TRIANGLE SERVICES
11.2021 - Current
High School Diploma -
HIALEAH HIGH SCHOOL
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