JONATHAN DIAZ
Lynn,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Passenger Service Agent
Cape Air
05.2024 - 11.2024
- Check in passengers and baggage using Cape Air's reservation system.
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable Recheck
- Passenger for final inspection at gate. Make passenger reservations and rebook flights.
Office Assistant
VICKERS L. CUNNINGHAM PLLC
01.2022 - 05.2023
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Passenger Service Agent
PORTER AIRLINES
06.2018 - 01.2020
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Check passenger for final inspection at gate
Passenger Service Agent (Aer Lingus)
SWISSPORT
05.2017 - 01.2018
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure
- Check passenger for final inspection at gate
Passenger Service Agent
SWISSPORT, TURKISH AIRLINES
05.2015 - 06.2016
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Check passenger for final inspection at gate
Education
Cosmetology
Paul Mitchell The School
DallasDiploma - undefined
Everett High School
Everett, MA06.2011
Skills
- Data Entry
- Payment Processing
- Bilingual: Spanish
- Scheduling and Calendar Management
- Management
- Audit
- Flexible and Adaptable
- Fluent in English and Spanish
Timeline
Passenger Service Agent
Cape Air
05.2024 - 11.2024
Office Assistant
VICKERS L. CUNNINGHAM PLLC
01.2022 - 05.2023
Passenger Service Agent
PORTER AIRLINES
06.2018 - 01.2020
Passenger Service Agent (Aer Lingus)
SWISSPORT
05.2017 - 01.2018
Passenger Service Agent
SWISSPORT, TURKISH AIRLINES
05.2015 - 06.2016
Cosmetology
Paul Mitchell The School
Diploma - undefined
Everett High School
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