Arita Wong
Queens,NY
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
6
6
years of professional experience
Work History
PASSENGER SERVICE AGENT
World wide flight services
- Greeted passengers and assisted with their inquiries
- Provided assistance to passengers with limited mobility
- Checked in passengers, assigned seats, and issued boarding passes
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
Motor Vehicles Representative
Department of Motor Vehicles
2024.02 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Contributed to an inclusive work environment by maintaining open lines of communication and treating all team members with respect and consideration.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
PASSENGER SERVICE AGENT
Swissport Inc
2022.05 - Current
- Greeted passengers and assisted with their inquiries
- Provided assistance to passengers with limited mobility
- Checked in passengers, assigned seats, and issued boarding passes
- Weighed luggage and collected fees for excess baggage
- Answered customer questions regarding flight information, airport amenities, and travel regulations
- Assisted customers with reservations, cancellations, and rebooking flights as needed
- Verified identification of passengers for security purposes
- Coordinated ground transportation services for arriving and departing passengers
- Ensured all safety protocols were followed during the check-in process
- Managed customer complaints in a professional manner while providing solutions to resolve issues
- Informed passengers of any changes in flight schedules or other travel-related matters
- Maintained accurate records of passenger manifests and checked luggage tags
- Enforced airline policies such as smoking restrictions and carry-on item limits.
HOME HEALTH AIDE
Anchor Health Care
2022.03 - 2022.04
- Provided companionship and monitored the health condition of clients
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors
- Administered medications as instructed by a physician or nurse practitioner
- Monitored vital signs such as temperature, pulse rate, and blood pressure.
CUSTOMER SERVICE REPRESENTATIVE
Curb, VeriFone mobility
2018.06 - 2019.01
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support
- Maintained detailed records of customer interactions, transactions, and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
TELEMARKETER SALES REPRESENTATIVE
Nand Pen1ud intun1tional communications
2012.08 - 2014.03
- Answered incoming calls from customers to provide information about products and services
- Conducted cold call campaigns to generate leads and increase sales opportunities
- Created customer profiles, maintained records of customer interactions, and updated databases with contact information
- Listened attentively to customer needs and concerns in order to determine appropriate solutions.
Education
High School Diploma -
Corentyne Comprehensive High
08.2010
Skills
- Passenger Assistance
- Departures Management
- Check-In Procedures
- Scheduling
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Product Knowledge
- Filing
- Customer Service Management
- Motivating Employees
- Sales Expertise
- Performance Improvements
- Cash Management
- Critical Thinking
- Microsoft PowerPoint
- Documentation
- Data Entry
Timeline
Motor Vehicles Representative
Department of Motor Vehicles
2024.02 - Current
PASSENGER SERVICE AGENT
Swissport Inc
2022.05 - Current
HOME HEALTH AIDE
Anchor Health Care
2022.03 - 2022.04
CUSTOMER SERVICE REPRESENTATIVE
Curb, VeriFone mobility
2018.06 - 2019.01
TELEMARKETER SALES REPRESENTATIVE
Nand Pen1ud intun1tional communications
2012.08 - 2014.03
PASSENGER SERVICE AGENT
World wide flight services
High School Diploma -
Corentyne Comprehensive High
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