Arita Wong
Queens,NY
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
6
6
years of professional experience
Work History
PASSENGER SERVICE AGENT
World wide flight services
- Greeted passengers and assisted with their inquiries
- Provided assistance to passengers with limited mobility
- Checked in passengers, assigned seats, and issued boarding passes
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
Motor Vehicles Representative
Department of Motor Vehicles
02.2024 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Contributed to an inclusive work environment by maintaining open lines of communication and treating all team members with respect and consideration.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
PASSENGER SERVICE AGENT
Swissport Inc
05.2022 - Current
- Greeted passengers and assisted with their inquiries
- Provided assistance to passengers with limited mobility
- Checked in passengers, assigned seats, and issued boarding passes
- Weighed luggage and collected fees for excess baggage
- Answered customer questions regarding flight information, airport amenities, and travel regulations
- Assisted customers with reservations, cancellations, and rebooking flights as needed
- Verified identification of passengers for security purposes
- Coordinated ground transportation services for arriving and departing passengers
- Ensured all safety protocols were followed during the check-in process
- Managed customer complaints in a professional manner while providing solutions to resolve issues
- Informed passengers of any changes in flight schedules or other travel-related matters
- Maintained accurate records of passenger manifests and checked luggage tags
- Enforced airline policies such as smoking restrictions and carry-on item limits.
HOME HEALTH AIDE
Anchor Health Care
03.2022 - 04.2022
- Provided companionship and monitored the health condition of clients
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors
- Administered medications as instructed by a physician or nurse practitioner
- Monitored vital signs such as temperature, pulse rate, and blood pressure.
CUSTOMER SERVICE REPRESENTATIVE
Curb, VeriFone mobility
06.2018 - 01.2019
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support
- Maintained detailed records of customer interactions, transactions, and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
TELEMARKETER SALES REPRESENTATIVE
Nand Pen1ud intun1tional communications
08.2012 - 03.2014
- Answered incoming calls from customers to provide information about products and services
- Conducted cold call campaigns to generate leads and increase sales opportunities
- Created customer profiles, maintained records of customer interactions, and updated databases with contact information
- Listened attentively to customer needs and concerns in order to determine appropriate solutions.
Education
High School Diploma -
Corentyne Comprehensive High
08.2010
Skills
- Passenger Assistance
- Departures Management
- Check-In Procedures
- Scheduling
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Product Knowledge
- Filing
- Customer Service Management
- Motivating Employees
- Sales Expertise
- Performance Improvements
- Cash Management
- Critical Thinking
- Microsoft PowerPoint
- Documentation
- Data Entry
Timeline
Motor Vehicles Representative
Department of Motor Vehicles
02.2024 - Current
PASSENGER SERVICE AGENT
Swissport Inc
05.2022 - Current
HOME HEALTH AIDE
Anchor Health Care
03.2022 - 04.2022
CUSTOMER SERVICE REPRESENTATIVE
Curb, VeriFone mobility
06.2018 - 01.2019
TELEMARKETER SALES REPRESENTATIVE
Nand Pen1ud intun1tional communications
08.2012 - 03.2014
PASSENGER SERVICE AGENT
World wide flight services
High School Diploma -
Corentyne Comprehensive High
Similar Profiles
Luis A. Gonzalez MuñozLuis A. Gonzalez Muñoz
Controller Supervisor at World Wide Flight ServicesController Supervisor at World Wide Flight Services
Samantha RamdassSamantha Ramdass
Flight Supervisor at Cathay Pacific at WORLD WIDE FLIGHT SERVICESFlight Supervisor at Cathay Pacific at WORLD WIDE FLIGHT SERVICES
Nicholas JosephNicholas Joseph
Order Selector at Gordon Food ServicesOrder Selector at Gordon Food Services