Samantha Ramdass
South Richmond Hill,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Flight Supervisor at Cathay Pacific
WORLD WIDE FLIGHT SERVICES
2021.06 - Current
- Led, coordinated, and controlled airport passenger service functions, overseeing operations.
- Ensured exceptional customer service from check-in to boarding.
- Ensured compliance with company rules, regulations, and safety standards.
- Provided comprehensive flight reports and managed staff attendance/overtime sheets for accurate payroll.
FLIGHT CONTROLLER
WORLD WIDE FLIGHT SERVICES
2017.03 - Current
- Collaborated with other departments to ensure smooth coordination between cabin crew and ground staff.
- Developed comprehensive training materials for new flight controllers, improving their skillset and job performance.
- Assisted in successful completion of complex flight missions through meticulous planning and coordination.
- Aid customers with special needs, including those requiring assistance in boarding, displaying empathy and helpfulness.
- Perform other duties assigned, showcasing adaptability and willingness to support various aspects of airport operations including gate and ticket counter duties, to contribute to efficient operation.
Lead Cargo Agent at Lufthansa Cargo
Allstem Connections
2021.11 - 2023.05
- Prioritized import breakdown processes for efficient cargo handling.
- Prepared, amended, and updated Airway bills, maintaining precise documentation.
- Expertly handled irregularities, implementing quick and effective solutions to minimize disruptions.
- Trained new employees on company policies, safety regulations, and proper cargo handling techniques.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2024
Skills
- Expert with Microsoft Office, Amadeus Customer Service System, Quantum baggage System, I-Cargo System, Cargo-spot System, Ezycustoms System
- Flight Operations Management
- Organizational Leadership
- Critical thinking
Timeline
Lead Cargo Agent at Lufthansa Cargo
Allstem Connections
2021.11 - 2023.05
Flight Supervisor at Cathay Pacific
WORLD WIDE FLIGHT SERVICES
2021.06 - Current
FLIGHT CONTROLLER
WORLD WIDE FLIGHT SERVICES
2017.03 - Current
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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