Miguel A Martinez JR
Customer service/Barista/Cashier
Middletown,CT
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Twenty plus years of customer service. Skilled at having multiple priorities with dedication to efficiency and accuracy. With nursing in the foreseeable future.
Overview
22
22
years of professional experience
Work History
Driver/Deliveries
Bon-Appetít/Wesleyan University
Middletown, CT
09.2001 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Cafe Barista
Bon Appetit Management
Middletown, CT
09.2001 - Current
- Trained, mentored, and developed new cashiers (Students) with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items,
- Performed store opening, closing, and made and pulled lists of inventory. Made smoothies and coffee options while maintaining and organized clean environment
- Processed both cash and card purchases and returns.
Utility Dishwasher
Bon-Appetít
Middletown, CT
09.2001 - Current
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Monitored dishwashing machines for proper functioning.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Supported a clean workspace by sweeping and mopping floors, disposing of trash, and maintaining cleanliness in kitchen areas.
Salad Chef
Bon-Appetít
Middletown, CT
09.2001 - Current
- Ensured food safety standards were met through proper storage, handling, and preparation of salad ingredients.
- Improved customer satisfaction by crafting visually appealing and flavorful salads using fresh ingredients.
- Enhanced the overall dining experience by providing attentive and friendly service to guests.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Followed food safety practices and sanitation guidelines.
- Received consistent positive feedback from customers on taste and presentation of salads served.
Education
General Studies
Middlesex Community College - Middletown
Middletown, CTSkills
- Customer Service Management
- Supply Restocking
- Transaction Management
- Follow and deliver stock list accordingly and timely to appropriate locations (from previous driver job on Wesleyan campus)
- Dealt with multiple interactions with different people at different locations and their needs accordingly
- Time Management
- Heavy Lifting
- Record keeping
- Organize Supplies
- Coffee and Tea Preparation
- Salad Bar and Buffet Maintenance
- Credit Card Transaction Processing
- Dishwasher Operation
- Sweeping and Mopping
Languages
Spanish
Full Professional
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Driver/Deliveries
Bon-Appetít/Wesleyan University
09.2001 - Current
Cafe Barista
Bon Appetit Management
09.2001 - Current
Utility Dishwasher
Bon-Appetít
09.2001 - Current
Salad Chef
Bon-Appetít
09.2001 - Current
General Studies
Middlesex Community College - Middletown