Stephanie Zawko
Panama City Beach,FL
Summary
I am a very dependable, honest and hard working candidate. I can work independently and be a valued team player. I am very organized, punctual, and willing to learn any new policies, procedure or work duties necessary to become an asset to any company. I pride myself on work ethics, morals, and the ability to solve problems or issues that may arise at any job environment. I maintain a positive attitude and am always willing to help a fellow co-worker, consumer or client.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Driver/Deliveries
Instacart Shoppers
Binghamton, NY
04.2019 - Current
- I provide full service shopping and delivery as needed and orders become available
- I scan and bag items
- I use the application software and upload timed deliveries as well as payment options upon fulfillment of customers orders
- I have the capability of filling up to 3 orders at a time and ensure accurate efficient timely delivery
Owner and Operator
Southern Tier Retailers INC
Binghamton, NY
07.2009 - 07.2024
- Real property investment, remodel, improvements and budgeting contracted jobs
- Personal involvement on small repairs and painting, some landscaping, budgeting renovations and home improvement projects, to include hiring outside contractors
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Reviewed legal documents related to business operations.
- Set pricing structures according to market analytics and emerging trends.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
Independent Process Server
self employed
, New York State
04.2015 - 05.2024
- Independently performed process serving for companies, attorneys, and landlords, in upstate NY (some PA)
- Pay accordingly to travel distance and time, served evictions, divorce papers, court related paperwork for Supreme Court probate cases, judgments, bankruptcies and repossessions
- Organized and tracked service attempts, as well as other process serving activities.
- Maintained records of all served documents in accordance with applicable laws.
Clerk
Jakes Liquor Store
Binghamton, NY
02.2019 - 06.2020
- Stock shelves with new inventory, provide suggestions on products offered, cash customers out, set alarm system and provide exceptional skills dealing with the general public
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Generated daily reports of sales activity for management review.
- Prepared deposits according to established procedures.
- Processed customer orders promptly and accurately.
- Resolved discrepancies between invoices and purchase orders quickly.
- Created memos, letters, emails, reports, presentations as requested by management.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Courier/Independent Contractor
Stallion Express
Vestal, NY
05.2018 - 04.2020
- Currently working as an independent contractor as a courier to many facilities in upstate NY
- This position includes scanning, uploading documents, paperwork and using compatible software apps through the pharmacy
- I deliver medical supplies, prescriptions and narcotics to hospitals, rehabs, and nursing home safe across upstate NY
- Loaded and unloaded cargo from trucks, vans, and containers.
- Communicated with customers to coordinate delivery times.
- Ensured all packages were properly labeled and sealed.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Collected payments from customers upon delivery of goods as required.
- Followed safety protocols when loading, unloading, driving, and delivering items.
Server/Cashier
Applebee's
Binghamton, NY
03.2017 - 01.2019
- Taking food and drink orders, entering orders into the kiosk system, informing guests of promotions and specials, properly cleaning and sanitation practices for quick turn over of busy restaurant chain
- Providing quality service and guest experience
- Cashing out guests via credit card and cash transactions
Small Business Owner
Downtown Fashions
Binghamton, NY
03.2013 - 11.2017
- Owned and operated small business for woman's apparel and clothing
- Took special orders from community church members and purchased one of kind clothing and items for the church community
- Traveled to Flushing Queens NY to hand pick woman's church clothing and hats
- The business also offered clothing for the younger generations and middle aged woman for business attire and casual dress wear
- I also had hand picked vintage jewelry and watches available for purchase
- Rotating store merchandise and displays was regularly performed and sales events were held to attract local foot traffic
- Clothing racks were also organized, ticketed and itemized inventory and sales
- Accepted cash and credit card transactions, and performed refunds when necessary
- My position for the company was to offer NYC styles to customers at a reasonable price
- The items were sassy, chic, business and one of a kind purchases for local women to enjoy and feel fabulous wearing
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Negotiated contracts with vendors, suppliers, and customers.
- Analyzed market trends to inform product offerings and pricing decisions.
- Oversaw daily operations of small business including customer service and financial management.
- Monitored customer feedback and implemented changes based on their suggestions.
- Set pricing structures according to market analytics and emerging trends.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
Banquet Server
Holiday Inn
Binghamton, NY
04.2015 - 10.2016
- I would set up for large parties, weddings, receptions, business meetings, birthday parties etc
- Duties include setting tables, setting food stations, carrying heavy trays, serving guests, loading machines, decorating, breaking down and setting up for events, clearing tables and ensuring quality customer service at all times
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Ensured that all dishes were served at the correct temperature.
- Replenished buffet lines with fresh foods as needed.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Followed proper sanitation guidelines when handling food items.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Communicated with chefs regarding any special requests from guests.
- Changed table settings between courses as necessary.
- Provided refills on drinks as requested by customers.
- Prepared final bills for customers at conclusion of meal.
- Cleared away used plates and utensils following end of meal service.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
Retail Sales Manager /owner
Glenwood Cellular
Binghamton, NY
04.2006 - 11.2012
- Provided customers with activations and cellular phone and plan purchases, through the Sprint network as a sub contractor
- Performed online activations and solved customer issues through the support line for assistance
- The location was also a retail shop for woman's apparel and accessories
- I also offered tanning bed services
- I organized display shelves, front window displays using mannequins and would adjust pricing accordingly offering sales and discounted items
- Would travel to NYC periodically to purchase merchandise from wholesalers
- Customer service and satisfaction is the key motivation for how the business operated
Hostess/Server
Hotel Deville
Binghamton, NY
03.1997 - 12.1997
- Hostess and food/beverage server for upscale dining
- Serving premium wines, spirits and gourmet foods
- Excellent and attentive to guests
- Ensuring quality service for guest experience and enjoyment
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Monitored customer satisfaction levels throughout their meal experience.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
College in Business Administration - Paralegal focus
SUNY Broome Community College
Binghamton, NY05.2016
Associate in Business Administration - Paralegal/Real Property Law
Broome Community College
Binghamton, NYHigh school diploma or GED -
Skills
- Appointment Scheduling
- Punctuality
- Order picking and processing
- Flexible Schedule
- Time Management
Certification
- Class E Florida drivers license, 10/01/24, 01/01/33
- Covid Tracer Certified, 12/01/21
References
- Suzette Decker, Exit Realty Licensed Agent, (607) 423-8024
- Kim Bean, Legal Assistant, Miller Law Firm, (570) 396-2420
- Heather Atticks, Babysitting, Courier, Delivery Driver, (607) 245-6187
Assessments
- Call center customer service, Proficient, 01/01/22
- Data entry: Attention to detail, Proficient, 12/01/21
- Customer focus & orientation, Proficient, 12/01/21
- Case management & social work, Proficient, 12/01/21
- Work style: Reliability, Proficient, 10/01/21
- Administrative assistant/receptionist, Proficient, 12/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Driver/Deliveries
Instacart Shoppers
04.2019 - Current
Clerk
Jakes Liquor Store
02.2019 - 06.2020
Courier/Independent Contractor
Stallion Express
05.2018 - 04.2020
Server/Cashier
Applebee's
03.2017 - 01.2019
Independent Process Server
self employed
04.2015 - 05.2024
Banquet Server
Holiday Inn
04.2015 - 10.2016
Small Business Owner
Downtown Fashions
03.2013 - 11.2017
Owner and Operator
Southern Tier Retailers INC
07.2009 - 07.2024
Retail Sales Manager /owner
Glenwood Cellular
04.2006 - 11.2012
Hostess/Server
Hotel Deville
03.1997 - 12.1997
College in Business Administration - Paralegal focus
SUNY Broome Community College
Associate in Business Administration - Paralegal/Real Property Law
Broome Community College