MiguelAngel Arana Bastidas
San Mateo,CA
Summary
Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
San Mateo, CA
11.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Biotech Intern
On Campus
San Mateo, CA
01.2020 - 05.2020
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Children's Party Host
Safari Run
San Mateo , CA
09.2017 - 03.2020
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Directed guests to correct areas for eating, dancing and other services.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Delivered information and details of interest about facility to visitors.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Education
High School Diploma -
College of San Mateo
San Mateo, CA05.2023
Skills
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Advocate
Target
11.2020 - Current
Biotech Intern
On Campus
01.2020 - 05.2020
Children's Party Host
Safari Run
09.2017 - 03.2020
High School Diploma -
College of San Mateo