Miguel A Bochas Jr
Brownsville,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
10.2019 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved health insurance related customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information like doctors, clinics, and health plans.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Solar Sales Representative
Eros Electricals
01.2020 - 12.2020
- Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
- Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
- Enhanced market penetration through strategic prospecting for new business opportunities within assigned territories.
- Drove successful contract negotiations with potential customers, ensuring mutually beneficial terms were agreed upon.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
Education
Associates - Associates
Texas Southmost College
Brownsville, TX05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Call center operations
- Call management
- Staff training
- Technical support
Timeline
Solar Sales Representative
Eros Electricals
01.2020 - 12.2020
Customer Service Representative
Maximus Federal Services
10.2019 - 12.2024
Associates - Associates
Texas Southmost College
Similar Profiles
Javette FreemanJavette Freeman
Department Of Education CSR Remote at Maximus Federal ServicesDepartment Of Education CSR Remote at Maximus Federal Services
Chanel FisherChanel Fisher
Marketplace CSR at Maximus Federal ServicesMarketplace CSR at Maximus Federal Services
Brittany GambleBrittany Gamble
Customer Service Representative at Maximus Federal ServicesCustomer Service Representative at Maximus Federal Services