Miguelangel Hernandez
SAN ANTONIO,TX
Summary
Mission-driven asset protection leader with five years of experience in high-security environments, including military intelligence and federal operations. Proven ability to identify theft patterns, mitigate risk, and lead investigations with precision and discretion. Adept at building partnerships with law enforcement, training teams on security protocols, and maintaining compliance with legal standards. Currently transitioning into civilian roles with a focus on asset protection, cybersecurity, and IT infrastructure defense. Known for disciplined execution, emotional intelligence, and a customer-centric approach to safety.
Overview
8
8
years of professional experience
Work History
Technical Writing Team Lead
National Security Agency (NSA)
11.2021 - 09.2025
- Directed feedback and documentation initiatives to support operational transparency.
- Managed classified information and prepared detailed reports for investigative purposes.
- Collaborated across departments to resolve security issues and improve asset protection.
- Supported legal proceedings with evidence-based reporting and testimony preparation.
- Led special assignments involving risk assessment and shortage reduction strategies.
Signals Intelligence Analyst
U.S. Army
11.2020 - 09.2025
- Led surveillance operations and threat analysis to protect sensitive assets and personnel.
- Apprehended and reported suspicious activity in compliance with legal and procedural standards.
- Built strong relationships with law enforcement and internal teams to support investigations.
- Trained personnel on security protocols, de-escalation techniques, and emergency response.
- Maintained secure communications systems and monitored alarm conditions in high-risk zones.
Cook Shift Leader
Panda Express
01.2019 - 11.2020
- Supervised kitchen staff, ensuring adherence to food safety regulations and quality standards.
- Coordinated meal preparation and service during peak hours, optimizing workflow efficiency.
- Trained and mentored new cooks on menu items, cooking techniques, and kitchen protocols.
- Implemented inventory management practices, reducing waste and improving cost efficiency.
- Collaborated with management to enhance customer satisfaction through menu adjustments and service improvements.
- Resolved conflicts among team members promptly, fostering a positive work environment and promoting teamwork.
Mobile Expert
T-Mobile
07.2017 - 01.2019
- Delivered expert guidance on mobile device features and services to enhance customer satisfaction.
- Trained staff on product knowledge and customer service best practices to improve team performance.
- Resolved complex customer inquiries related to mobile technology, ensuring timely solutions and high service levels.
- Analyzed market trends and customer feedback to recommend product improvements and promotional strategies.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Education
Computer User Support Specialist -
ACI Learning
08.2025
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT09-2027
Skills
- Surveillance & Theft Apprehension
- Risk Mitigation & Shortage Reduction
- Incident Reporting & Evidence Preservation
- Law Enforcement Collaboration
- De-escalation & Crisis Response
- Team Training & Protocol Development
- Strategic Planning & Operational Execution
- Customer-Centric Safety Practices
- ITIL 4 Certified
- Attention to detail
- Conflict resolution
Languages
English
Native or Bilingual
Timeline
Technical Writing Team Lead
National Security Agency (NSA)
11.2021 - 09.2025
Signals Intelligence Analyst
U.S. Army
11.2020 - 09.2025
Cook Shift Leader
Panda Express
01.2019 - 11.2020
Mobile Expert
T-Mobile
07.2017 - 01.2019
Computer User Support Specialist -
ACI Learning
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University