Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Miguel Augusto Sanchez-Tuda

Aspen,USA

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Overview

16
16
years of professional experience

Work History

Director of Residential Services

The St. Regis Aspen Residence Club
03.2020 - Current

Responsible of 25 fractional units, primary responsibilities include


  • Presenting and facilitating all HOA board meetings
  • Direct oversight of owner rental program
  • Maintenance of the units and brand standard compliance
  • Direct oversight of owner storage including their off site warehouse
  • Full housekeeping services
  • Registration and check out of owners along with rentals
  • Full concierge services

Director of Front Office

The St. Regis Aspen Resort
01.2016
  • As department head of the Front Office Operations at the resort, the expectation for my role is to ensure our guest and associate satisfaction are at their best and in full compliance with Forbes and Marriott standards
  • Leader of the butler, butler service desk, front desk, bellman, valet and concierge teams and responsible for their performance and metrics
  • Worked closely and reported directly to the Director of operations.

Front Office Manager

The Westin Denver International Airport
01.2015
  • A terminal adjacent high end Westin hotel that opened to the public in November 19th of 2015
  • The Westin DIA has been extremely successful, constantly featured and awarded by several hospitality magazines.

Guest Services Manager

The Westin Denver Downtown
01.2014
  • A unique destination located in the heart of downtown Denver, welcoming the elite of business executives and creating memorable experiences for our leisure guests.

Front Desk Manager

The St. Regis Aspen Resort
01.2011
  • Focused on the daily operations of the front office but not limited to assist other departments when acting as 'MOD' During my time in Aspen I was part of the pre-opening and opening team after the renovation of the resort
  • I was able to build a team from scratch, created all expectations for them as well as training plans, including SOPs and manuals
  • The resort because of being very seasonal has a big program with international schools where interns will be associates for only one year, consequence of that training was one of my main responsibilities
  • During Starvoice 2012 I was rated best in class

Front Office Supervisor / MOD

The Westin La Cantera Resort
04.2010
  • The Westin La Cantera is a 508 room property with two golf courses and one of the biggest meeting spaces in San Antonio.

Front Office Intern

The St. Regis Aspen Resort
01.2008 - 01.2009
  • The biggest and one of the most luxurious resorts in Aspen
  • Located in the best address, the resort offers a unique experience in one of the most exclusive ski destinations in the world.

Education

BBA - Hospitality Administration And Management

UNIVERSIDAD DE LAS AMÉRICAS PUEBLA
Puebla, México

Business Administration

International Exchange Student, SUNY Potsdam
New York, USA
01.2007

One year studying the German language and culture
Emmendingen, Germany
01.2000

Hauptschule
Wernigerode, Germany
01.2000

Skills

  • Preventive Maintenance
  • Workflow Optimization
  • Goal Setting
  • Reservation Management
  • Scheduling and calendar management
  • Inquiry response
  • Team Management
  • Strategic Planning

References

Available upon request

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Director of Residential Services

The St. Regis Aspen Residence Club
03.2020 - Current

Director of Front Office

The St. Regis Aspen Resort
01.2016

Front Office Manager

The Westin Denver International Airport
01.2015

Guest Services Manager

The Westin Denver Downtown
01.2014

Front Desk Manager

The St. Regis Aspen Resort
01.2011

Front Office Supervisor / MOD

The Westin La Cantera Resort
04.2010

Front Office Intern

The St. Regis Aspen Resort
01.2008 - 01.2009

BBA - Hospitality Administration And Management

UNIVERSIDAD DE LAS AMÉRICAS PUEBLA

Business Administration

International Exchange Student, SUNY Potsdam

One year studying the German language and culture

Hauptschule
Miguel Augusto Sanchez-Tuda