Moneke Tyner
Converse
Summary
Seasoned Director of Residential Services with a proven track record at San Antonio State Supported Living Center, adept in facility management and fostering multicultural sensitivity. Excelled in enhancing resident relations and facility standards, showcasing achievements in regulatory compliance and staff development. Skilled in client assessment and leading diverse teams to elevate service quality. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Director of Residential Services
San Antonio State Supported Living Center
San Antonio
05.2023 - Current
- Conducted periodic inspections of residences to ensure they meet standards of cleanliness and safety.
- Participated in state and national events, developing partnerships with industry to increase university profile.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Set housing assignments and managed requests for adjustments.
- Provided guidance on staffing needs by recruiting, interviewing, hiring, training and evaluating personnel.
- Directed staff in developing goals, objectives, policies, procedures, and systems for providing residential services.
- Directed activities of admissions, registration and career services departments.
- Coordinated maintenance schedules for all residences including repairs and replacements when necessary.
QIDP Surveyor
HHSC ICF Regulatory
San Antonio
11.2021 - 05.2023
- Performed on-site surveys to ensure compliance of licensed facilities.
- Regulated health facilities surveyed and investigated ICF facilities. Analyzed, compiled, and reviewed complex, technical information derived from clinical record reviews, facility management, and business record reviews.
- Conduct patient, consumer, and facility staff interviews, and on-site observations. Evaluated management, supervision, and quality of care, and delivery.
- Determined the validity of the allegations in the complaint, as well as compliance with state and federal regulations and documents.
- Surveyed and investigated findings in the Automated Survey Processing Environment (ASPEN).
- Reviewed the plans of correction submitted by agencies to determine acceptability.
- Developed recommendations for adverse state enforcement actions, federal termination actions, and referred to other regulatory entities.
- Submit travel vouchers timely, accurately, and according to policy; enter leave in CAPPS timely.
- Trained plans assigned and/or supervised the work of other survey staff and survey teams.
QIDP
San Antonio State Supported Living ving Center
San Antonio
04.2011 - 08.2014
- Responsible for the assessment, development, implementation, and monitoring of highly individualized Support Plans. Developed plans with the appropriate interdisciplinary team through an integrated, collaborative, and comprehensive program planning process.
- Developed plans with the appropriate interdisciplinary team through an integrated, collaborative, and comprehensive program planning process.
- Coordinated the development of programs and training to implement the individual plan for services and supports. Implemented Federal/State Standards (ICF/IID required for the Settlement Agreement). Ensured that policies and procedures were followed.
- Ensured resident well-being by prioritizing specific goals, desires, and necessities.
- Ensured effective oversight and monitoring of active treatment programs, services, and supports.
Education
Bachelor of Arts - Human Services
Wayland Baptist University
Plainview, TX06-2004
Skills
- Client assessment
- Facility management
- Cultural history
- Facility maintenance
- Resident relations
- Multicultural sensitivity
- Verbal/written communication
Accomplishments
- Recognized with Zero Deficiencies During an Annual Survey
- Maintained 95% Compliance for Unit Training
- Mentioned in Newspaper for Star Unit of the Quarter
Timeline
Director of Residential Services
San Antonio State Supported Living Center
05.2023 - Current
QIDP Surveyor
HHSC ICF Regulatory
11.2021 - 05.2023
QIDP
San Antonio State Supported Living ving Center
04.2011 - 08.2014
Bachelor of Arts - Human Services
Wayland Baptist University
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