Melissa Leake

• Oversaw daily operations of residential facilities, ensuring compliance with state regulations and standards.
• Developed and implemented individualized service plans for residents to enhance quality of life.
• Collaborated with multidisciplinary teams to address resident needs and improve service delivery.
• Collaborated with multidisciplinary teams to address resident needs and improve services.
• Improved residential services by implementing new policies and procedures for staff training and development.
• Oversaw property maintenance projects to ensure timely completion and minimal disruption to residents'' daily lives.
• Enhanced resident satisfaction by addressing concerns promptly and effectively, ensuring a positive living environment.
• Collaborated with interdisciplinary teams to provide residents with tailored care plans, improving quality of life outcomes.
• Facilitated staff meetings to enhance teamwork, address challenges, and improve service delivery.
• Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
• Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.

• Monitored compliance with regulatory standards, ensuring safe and effective resident care.
• Evaluated program effectiveness through regular assessments, driving continuous improvement initiatives.
• Led interdisciplinary team meetings to discuss resident progress and adjust care strategies as needed.
• Acted as a liaison between external agencies and the center to secure additional resources for residents' needs.
• Enhanced resident satisfaction by addressing and resolving complaints in a timely manner.
• Handled on-call rotation, remaining available for after-hours calls and on-site assistance.
• Created policies and procedures that ensured compliance with federal, state, local regulations governing residential services facilities.
• Implemented safety protocols to ensure the well-being of residents and staff members alike.
• Facilitated communication between residents, families, and staff to promote positive relationships and outcomes.

• Established best practices for documentation and knowledge sharing, enhancing team productivity and service quality across channels.
• Managed daily operations to ensure smooth functioning of the support department.
• Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
• Prepared employee schedules for maximum coverage during key hours.
• Created, prepared, and delivered reports to various departments.
• Supervised daily operations to ensure compliance with safety regulations and care standards.
• Developed individualized care plans in collaboration with staff and families to meet residents' needs.
• Trained and mentored team members on best practices for resident engagement and support.
• Fostered a supportive environment by facilitating communication between residents, families, and staff.
• Led crisis intervention strategies to de-escalate challenging situations effectively and safely.
• Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
• Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
• Enhanced residents'' quality of life by developing and implementing individualized care plans.
• Led by example, demonstrating compassion, professionalism, and dedication to both staff and residents, inspiring others to follow suit.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Administered medications according to doctor orders.
• Developed PRC, HRC, and URR packets in conformance with DDS regulations.
• Participated in team meetings, DDS Compliance

• Demonstrated self-motivation by consistently taking initiative in projects.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Utilized excellent communication skills to convey information clearly in meetings and reports.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and implemented individualized care plans in collaboration with staff and families.
• Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
• Spearheaded proactive training strategies to keep staff at the forefront of current best practices and safety protocols.
• Streamlined administrative processes, reducing paperwork turnaround time and improving operational efficiency.
• Streamlined group home operations through effective budget management and resource allocation.
• Developed and maintained budgets within organizational guidelines, ensuring efficient use of resources.
• Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
• Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
• Led by example, demonstrating compassion, professionalism, and dedication to both the agency, staff and residents, inspiring others to follow suit.

> .Managed a CARF Accredited Day Program providing GSE, DSO,IDN, IDNV, and IHS to individuals with ID/IDD and co-occurring mental health diagnoses. Fostering an engaging environment for 35-40 participants.

• Developed and implemented engaging program schedules to enhance participant involvement and satisfaction.
• Coordinated staff training sessions to improve service delivery and ensure compliance with organizational standards.
• Facilitated communication between families, staff, and external agencies to support participant needs effectively.
• Monitored daily activities and outcomes to assess program effectiveness and identify areas for improvement.
• Promoted a culture of continuous improvement by regularly evaluating program effectiveness and implementing necessary changes.
• Developed innovative strategies that promoted independence among service users while also fostering a sense of community and inclusivity.
• Maintained accurate records of attendance, incident reports, participant progress notes, and other essential documentation.
• Supervised completion of required and designated program documents such as specific diet protocols, community participation reports and attendance or utilization reports.
• Established clear expectations for staff performance, providing constructive feedback as needed to foster growth in their roles.
• Developed strong relationships with participants, fostering a supportive environment for personal growth.
• Collaborated with healthcare professionals to address any medical concerns or needs among program participants.
• Coordinated transportation logistics, ensuring timely arrival of participants to various activities and appointments.
• Provided ongoing training and professional development opportunities for staff members, strengthening their skills and abilities.
• Coordinated visitations and tours for program facilities.
• Ensured compliance with all local, state, and federal regulations governing day programs for individuals with disabilities or other special needs.
• Composed quarterly, semi, and annual reviews.
• Created staff site coverage schedules.

Oversaw 3 ICF facilities. home to 18 medically complex individuals. Created and launched Day Program site with 30 participants.

• Mentored junior staff, fostering professional growth and knowledge sharing within the team.
• Oversaw safety protocols within the area of responsibility, maintaining a secure work environment for all employees.
• Advised and supported site directors in addressing and resolving discipline situations and other confrontations.
• Provided direction to staff on program planning, implementation and assessment to meet residents' developmental needs.
• Resolved conflicts among staff members, fostering a cohesive work environment.
• Improved team performance by implementing efficient scheduling and resource allocation strategies.
• Responsible for adhering to all state, federal, local and agency regulations,