Hi, I’m
Miguel Garcia
El Paso,TX
Summary
Driven and bilingual professional with a proven track record in customer satisfaction and team collaboration. At Teleperformance, significantly improved site quality through meticulous content management and problem-solving abilities. Demonstrates exceptional attention to detail and self-motivation, contributing to increased sales and positive work environments at Dunkin' Donuts and San Eli Supermarket.
Overview
3
years of professional experience
Work History
San Eli Supermarket
Bakery Worker
01.2024 - 12.2024
Job overview
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Dunkin' Donuts
Donut Finisher & Baker
09.2021 - 12.2023
Job overview
- Contributed to increased sales through attention to detail and maintaining visually appealing displays.
- Displayed strong attention to detail when applying toppings such as glazes, frosting, sprinkles, or other garnishes.
- Supported store operations by assisting with baking tasks when needed, ensuring timely completion of daily production goals.
- Contributed to a positive work environment by fostering teamwork, staying focused on tasks, and maintaining a professional attitude.
Teleperformance
Content Moderator
08.2022 - 01.2023
Job overview
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
Education
New Horizon Home School & AcademyEl Paso, TX
High School Diploma
03-2022
Skills
- Bilingual
- Customer service
- Customer satisfaction
- Team collaboration
- Relationship building
- Problem-solving abilities
- Patience and tolerance
- Content management
- Problem identification
- Active listening
- Attention to detail
- Self motivation
Timeline
Bakery Worker
San Eli Supermarket
01.2024 - 12.2024
Content Moderator
Teleperformance
08.2022 - 01.2023
Donut Finisher & Baker
Dunkin' Donuts
09.2021 - 12.2023
New Horizon Home School & Academy
High School Diploma
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