Miguelina Laguerre
Roselle,NJ
Summary
Highly organized, Result-focused professional. Customer service experience with over 13 years in hospitality. Knowledge of Microsoft office suites and Outlook. Pursuing a position with a company where I can leverage my skills and my years of acquired proficiencies to full potential and benefit my employer.
Overview
16
16
years of professional experience
Work History
Concept Manager
HMS Host International
12.2023 - Current
- Leading, coaching, and motivating shift staff to accomplish daily work goals
- Directing cross-functional teams to create impactful marketing campaigns that drive sales growth.
- Guiding collaborative efforts to create unified services, communications and marketing materials to add value to clients.
- Presenting detailed reports to senior management outlining the success of implemented concepts, highlighting key performance metrics and providing recommendations for future initiatives.
- Controlling food/store supply using a PAR sheet to prevent shortage including inventory utilizing Crunch Time
- Conducting store opening and closing procedures, including setting up registers and checking products. •
Assistant Manager
Areas Usa- Newark Airport
04.2015 - 11.2023
- In charge of a $500.000 budget a year with over 62 employees
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Delegate tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Developed and maintained exceptional customer service standards
- Ensured proper cleanliness was maintained in all areas of the bar and front of house
- Optimized profits by controlling food, beverage and labor costs on a daily basis
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
Supervisor
BALDUCCI'S Newark Airport
04.2011 - 12.2015
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Optimized profits by controlling food, beverage and labor costs on a daily basis
- Developed and maintained exceptional customer service standards
- Counseled and disciplined staff when necessary.
Customer Service Supervisor
GREAT STEAK AND POTATOES-New Jersey Gardens Mall
01.2008 - 04.2011
- Performed clerical duties
- Assisted in the supervision of cashiers and participated in maintaining outstanding customer service as per company standards and protocol
- Processed sales quickly and efficiently while assessing the personal needs of customers
- Directed over 20 employees and managed P&L, sales, inventory, merchandising and cost controls
- Mastered the operation of company database for the input of sales, while maintaining standards of quality customer service and exceeded projected goals
- Processed orders, invoices and order reports for company management
- Delegated tasks and administered overrides
- Safeguarded company assets.
Education
Certification - Food Services Management
Areas USA LLC
Newark, NJ05.2015
Certificate - Computer Programming
Union County College
Elizabeth06.2005
GED -
Union County College
Cranford, NJ04.2004
Skills
- Microsoft Office
- Strategic Thinking
- Detail Oriented
- Quick Decision-Making
- Multitasking
- Great Time Management
- Customer Service
- Staff Management
- Inventory Management
- Training and Onboarding
Professional Courses And Certifications
- 2014 Servsafe
- 2005 COMPUTER
Awards
Outstanding supervisor award: On 12/2013 I had an a for being the best supervisor. Never been late, working extra hours, anytime the need me am always there.
Timeline
Concept Manager
HMS Host International
12.2023 - Current
Assistant Manager
Areas Usa- Newark Airport
04.2015 - 11.2023
Supervisor
BALDUCCI'S Newark Airport
04.2011 - 12.2015
Customer Service Supervisor
GREAT STEAK AND POTATOES-New Jersey Gardens Mall
01.2008 - 04.2011
Certification - Food Services Management
Areas USA LLC
Certificate - Computer Programming
Union County College
GED -
Union County College