Miguelina Uribe

Registered patients prior to surgery, verified correct demographic
information and insurance benefits. Enforced quality and patient
safety measures in the front office to ensure a positive and
compliant environment. Liaised with the Press Ganey team to
provide timely reports for patient satisfaction scores. Created
custom reports for the Executive Director and leadership staff to
track quality measures and routine administrative deliverables.
Trained new staff members on front office duties and participated
in the hiring process of new team members.

Managed a team of eight customer service representatives.
Ensured quality assurance for customer satisfaction on all orders
and interactions placed with the company. Participated in the
hiring of team staff, and delegated responsibilities to staff members
accordingly.

Maintained positive client relationships by managing new client
orders, following through with client questions, and troubleshooting
order issues when concerns arose. Documented orders and other
modifications in the Point-of-Sale (POS) system.

Monitored conduct of students on school buses to maintain discipline and safety. Informed supervisors when individual exposures or area radiation levels approach maximum permissible limits. Secured students with seat belts or safety vests to protect against injuries and reduce driver distractions. Helped children safely board and disembark from bus. Provided mental, emotional and physical support to children with special needs using positive reinforcement.

Assisted group leaders with the management of their participants. Assisted with activities and projects
Provided supervision and conflict resolution

Helped students develop organizational, time management and study skills.